Intake Worker - HEAP
: Job Details :

Intake Worker - HEAP

A. JOB SUMMARY:

Conducts face-to-face interviews with persons applying for Emergency Home Energy Assistance Program benefits.

B. SPECIFIC RESPONSIBILITIES:

Essential Functions:

* Completes other related applications to access benefits for the applicant: Percentage of Income Payment Plan and Regular HEAP and Ohio Energy Credits.

* Conducts face-to-face interviews with applicants for Emergency HEAP assistance, completes all necessary paperwork and secures all necessary documentation of the applicant's eligibility for the program benefits.

* Explains the E-HEAP program process and benefits to the applicant.

* Gives the applicant information about other resources in the community and makes referrals as needed.

* Inputs data from applicant files to the E-HEAP database to complete the determination of eligibility process.

Non-Essential Functions:

* Performs other related duties as assigned.

C. REQUIRED JOB QUALIFICATIONS:

* High school or general equivalency diploma (GED).

* Working knowledge of computer operations and the ability to use the keyboard.

* Good oral, written, interpersonal and organizational communication skills.

* Good math skills.

Additional Requirements/Conditions of Employment:

Successful results of pre and continued employment assessments including fingerprinting, drug testing, medical examinations and background check(s).