Purpose of this Position: The Integration Consultant, supports customer installations and upgrades and serve as a conduit between our customers and integration vendor partners. You will also lead and coordinate efforts with colleagues in the areas of product enhancements, modifications and installations.Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Provide consultative analysis of current dispatch operations
- Setup/Install Symphony Mobile Communication module interfaces
- Recommend best practice work flows to customers in order to help them fully utilize the integration modules
- Test modifications and enhancements to the integration modules
- Provide small and large group training to customers
- Conduct remote training sessions with clients on an as needed basis
- Assist Sales team with technical information and Statements of Work
Competencies:
- Desire and ability to work in a fast growing and creative company and work on multiple projects with varying deadlines while serving customers
- Previous experience training customers or end-users in a classroom, one on one or remote setting
- Ability to travel 50-75%, with occasional weekend travel ability to work with in a dynamic team environment focused on providing customer solutions
- Ability to build relationships and interact confidently at all levels of the organization
- Bachelor's degree preferred
- Minimum of two years experience providing customers with software and hardware support
- Minimum of two years customer service/technical experience in a software product environment, transportation industry preferred
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- Bachelor's degree (B. A.) from four-year college or university preferred.
- Minimum of 2 years experience providing customers with software and hardware support.
- Minimum of 2 years customer service/technical experience in a software product environment, transportation industry preferred.
Computer Skills:
- To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and setup/install Symphony Mobile Communication module interfaces.
- Provide consultative analysis of current dispatch operations.
- Test modifications and enhancements to the integration modules.
About UsSince 1985, McLeod Software has provided powerful transportation management software solutions to the transportation industry. These solutions, developed entirely by our company, are comprehensive and support integration with a broad array of complimentary logistics products.We are the leader when it comes to software for trucking dispatch operations management, freight brokerage management, fleet management, document imaging, workflow, EDI, and business process automation solutions for trucking, freight brokerage, third party logistics, and shipper companies in the United States.With an established base of more than 1,200 active customers throughout North America, McLeod Software is dedicated solely to the transportation industry. This focus means we have a deep understanding of the needs and intricate details involved in carrier, broker, and freight management businesses of all types.Participation in the trucking and brokerage industry is extremely important to McLeod Software. We have always believed that we benefit beyond our investment from our active participation in the industry's most important organizations. In addition to national organizations like the ATA, TCA, TIA, AFTC, NTTC, and NPTC we belong to and participate in over 20 state and regional organizations.