Job Summary:
The Executive Director is responsible for the management of the Assisted Living, Independent Living, and/or Memory Care community.
Supervisory Responsibilities:
- Oversees the daily administration of the organization by implementing policies, procedures, and programs.
- Drafts and implements performance standards; conducts performance reviews for senior leadership.
Duties & Responsibilities:
Complete oversight of all aspects resident care, programming, staffing and facilities maintenance and fiscal management. Ensuring that operation is at all times in compliance with all applicable laws and regulations. Enforcing safe and fiscally responsible admission and retention policies. Keeping operation within monthly budget. Plan and coordinate health services. Work collaboratively with physicians to implement appropriate healthcare programs. Establish and enforce policies and procedures. Take an active role in community relations, marketing, and admissions. Servant Leadership directs all aspects of decision making. Ensuring resident satisfaction through quality assurance programs and direct involvement in customer service. Conducts training classes, on-the-job training, and orientation programs for all associates. Creating and implementing policies and procedures to better the operation and quality of care. Ensuring that all possible efforts are being made to assist and facilitate billing and collection of monthly rents. Respond in a timely manner to requests of residents, families, and guests programs. Performs other related duties as assigned.
Required Skills & Abilities:
Strong leadership qualities. Able to make independent decisions. Must be able to communicate in a warm, friendly and caring manner. Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts. Able to manage revenue and expense budget. (Staffing) Excellent written and verbal communications skills. Able to talk and hear effectively to convey instructions and information to residents and team members. Exceptional teamwork and leadership skills. Excellent organizational skills and multi-tasking abilities. Strong attention to detail and basic bookkeeping skills required. Excellent knowledge of the state regulations and compliance management. Proven ability to execute results. Strong financial and human resources judgement. Maintains basic knowledge of computer software and internet platforms, including email. Working knowledge of basic accounting terminology and processes. Desire to work with older adults and their families. Demonstrate ability to communicate effectively in English, both verbally and in writing. Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act (ADA). Projects a positive and professional image at all times.
Education & Experience:
- Bachelors degree preferred.
- Previous experience in Assisted Living required.
- Experience in a managerial role required.
- Must have required licensure/ credentialing.
- Meet state or provincial health related requirements.
- Maintain any other certification as required by state or provincial regulations.
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