Location: Sunnyvale,CA, USA
*At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement that the world has ever known.
To achieve real outcomes, we know that experience is the most important requirement for network teams and the people they serve. Delivering a network that puts experience first pivots on the creativity and commitment of our people. It requires a consistent and committed practicesomething that we call the Juniper Way.*
Our people personify the Juniper Way through these values:
**Be Bold**
We pursue simplicity. We challenge the status quo, including challenging ourselves. We embrace diverse ideas and the change they bring. Thats what being bold is all about.
**Build Trust**
Our success is determined by our customers success. We say what we mean and take the initiative, so you can count on us to get things done.
**Deliver Excellence**
Were obsessed with exceptional quality. Even when weve achieved it, were always looking for ways to improve. And when we havent, we act fast to fix the problem.
**Intern: Customer Experience Researcher - 1002578**
Sunnyvale, CA, United States
Junipers Digital Experience and Automation (DEA) team (part of Global Services and Support Organization) delights external and internal customers by delivering efficient and innovative solutions that are proactive, easy to use and self-service focused. We are looking for a passionate and energetic UX researcher to join our team.
The DEA UX team designs and executes research strategies to improve the self-service experience with our GS service tools. We provide high-impact, actionable, and data-driven UX insights to our product and development teams to ensure were solving the right problem, the right way. Inspiration is easy because we have the best customers and partners on the planet!
**To succeed in this internship, youll**
* Bring your knowledge and enthusiasm to help create a stellar online customer service experience and gain real-world interviewing skills as you do it!
* Use your creativity to craft compelling customer analyses, journeys, and other artifacts that bring the customer experience and goals to life for the project team.
* Present your findings to stakeholders and project members.
* Thrive in a fast-paced environment, are exceptionally curious, and enjoy working with high degree of ambiguity.
**Qualifications** :
* Pursuing a degree in a Human Factors/UX/HCI program (Masters or Ph.D.).
* Passionate about research and understanding user behavior.
* Curious to uncover user needs and discover the gaps in the user experience of the product.
* Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
* Excellent analytical, interpersonal, communication, negotiation and collaboration skills.
* Experience working with enterprise software (preferred but not mandatory).
In addition, you will join our comprehensive University Talent Program that fosters personal as well as professional growth, thoroughly preparing interns for the next step in their careers. Juniper internships are project-based, allowing interns to solve important problems, make lasting impacts on their teams, and contribute to the companys overall objectives. Interns are mentored by some of the most talented and skillful innovators in the industry; you will connect with transformative thought leaders who promote disruptive ideas in their field. You will also participate in constructive professional workshops, company-wide community service initiatives, and an executive speaker series. Youll build lasting friendships, expand your network, and connect with colleagues from around the world.
At Juniper Networks, you will not only have opportunities to build real-life, hands-on work experience youll also have the chance to learn from the best and lay the groundwork for a successful career.
Juniper's 2022 internship program is expected to be conducted in-person at one of our campus locations pending COVID guidelines. Juniper Networks requires all onsite personnel to be vaccinated or have an approved Juniper vaccination exemption.
ELIGIBILITY TO WORK AND E-VERIFY
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.
? Information for applicants about E-Verify / E-Verify Informacin en espaol:
? Immigrant and Employee Rights Section (IER) - /
E-Verify is a registered trademark of the U.S. Department of Homeland Security.
Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.