Location: Papillion,NE, USA
* RESTRICTED POSTING: APPLICATIONS LIMITED TO CURRENT SARPY COUNTY EMPLOYEES ONLY*
GENERAL PURPOSE
Under the general direction of the County Treasurer, Deputy Treasurer, or designee, performs a variety of advanced technical, clerical, administrative, and customer service tasks as well as provides supervision of activities and operations in the motor vehicle division, requiring considerable responsibility and independent judgement. In addition, the incumbent is responsible for performing all essential functions, and possessing the requisite knowledge, skills, abilities and minimum requirements of subordinate Motor Vehicle staff.
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SUPERVISION EXERCISED
Supervise the motor vehicle staff delivering customer service to constituents.
SELECTION GUIDELINES
Formal application, rating of education and experience, interview, reference checks, successful completion of a national criminal background check, successful completion of a pre-employment drug screen, and other job related tests or checks as may be required.
DISCLAIMER
The job description is current as of the date signed. Any omission of specific statements does not exclude them from the position if they are similar, related, or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.ESSENTIAL FUNCTIONS
Promote a positive image of the Treasurer's Office by serving as an information resource.
Establish and maintain effective working relationships with supervisors, County employees, elected officials, attorneys, law enforcement, judges, vendors, other agencies, and the general public.
Manage and supervise assigned areas and staff to achieve goals within available resources; provide coaching, guidance, and motivation; and assist in the discipline process.
Plan and organize workloads and staff assignments as well as review progress and direct changes as needed.
Evaluate duties assigned to staff for completeness and accuracy.
Assume responsibility and resolution for atypical or complex registration issues.
Maintain harmony among workers and resolves issues and complaints.
Provide ongoing informational support and assistance to divisional staff; serve as a resource with regard to motor vehicle titling, registration, assessment, and state computer issues.
Administer the opening and closing procedures for the division.
Maintain an accurate accounting of funds processed, and complete related reports as required.
Conduct audit for any discrepancies against transaction reports; research and correct discrepancies; provide instruction to staff to help ensure future accuracy.
Communicate official plans, policies, and procedures to staff and the general public.
Update and maintain filing of all records, status updates, reports, and correspondence on a continuous basis.
Oversee processing of departmental procedures, including but not limited to, state audit reports, non-profit status, error listings, new purchase notices, renewal card notices, mobile home permits, disabled veterans; prepare related documentation as necessary.
Evaluate work procedures, schedules, and workflow as well as recommends policies and procedures to improve efficiency and effectiveness of operations.
Create and update procedural manuals for division, detailing all aspects of various processes and workloads; continually evaluate to develop improvements to legal compliance, financial safeguards and responsibility, efficiency and effectiveness of operations.
Oversee training of subordinate staff by developing and revising training programs and materials, train or assign training as determined.
Remain current in complete knowledge of the Nebraska Statutes pertaining to the motor vehicle division.
Monitor, orders, and maintain the division's supply inventory.
Assist in the selection and performance evaluation process for support staff.
Assist in developing and coordinating procedures for long-term strategic planning for the vehicle title division, including but not limited to growth projections, and personnel and budgetary impacts.
Update and maintain filing of all records, status updates, reports, and correspondence on a continuous basis.
Create and process reports including, but not limited to, state audit reports, non-profit status, error listings, new purchase notices, renewal card notices, mobile home permits, disabled veterans, and prepare related documentation as necessary.
Communicate with other County and State offices regarding customer vehicle status/compliance.
Receive the public and answer questions; respond to inquiries from employees, citizens and others; and refer, when necessary, to appropriate persons.
Receive, stamp, and distribute incoming mail as well as processes outgoing mail, as it relates to the motor vehicle division.
Enter county tax rates and levies in a timely fashion.
Create and prepare letters, correspondence, and reports as needed or directed.
Report to assigned worksite with regular, predictable, and consistent attendance.
Peripheral Duties
Perform or assist subordinates in performing duties when needed/as directed.
Serve as a member of various committees as assigned.
Perform other duties as directed and assigned.
MINIMUM REQUIRED QUALIFICATIONS
Bachelor's degree in Business Administration, Public Administration, or related field required.
Four (4) years of bona fide work experience in a public contact customer service experience required; demonstrable work experience within a governmental office performing duties related to motor vehicle processes preferred.
Two (2) years of bona fide work experience supervising paid subordinate employees required.
Must be able to type 40 net words per minute (nwpm).
* Approved work experience beyond that required which provides equivalent knowledge, skills, and abilities may be considered and substituted for the stated education.
Special Requirements
Must participate in and successfully complete cross-training in different Treasurer Office divisions/sections as assigned.
Necessary Knowledge, Skills and Abilities
Advanced knowledge of, and ability to analyze and interpret complex situations and documents relating to motor vehicle workflow.
Advanced knowledge of the state titles and registration system
Working knowledge of the principles and practices of modern public administration, office practices and procedures, and personnel management
Working knowledge of accounting or bookkeeping principles and practices
Working knowledge of and ability to use computers and software programs including, but not limited to, Microsoft Office suite (e.g. Word, Excel.)
Knowledge of, and ability to learn, specialized software and operating systems
Knowledge of applicable county, state, and/or federal policies, laws, and regulations affecting department activities
Skill in analysis, mathematics, and problem-solving
Effective planning, organizational, leadership, and training skills
Skill in interpersonal communications
Skill in and ability to direct, monitor, and oversee the activities of assigned personnel to ensure conformance with established policies and procedures
Ability to understand, comply with, and enforce office policies and procedures
Ability to work independently and in a team
Ability to accurately perform duties of subordinate staff
Ability to analyze specific data elements and draw logical conclusions
Ability to carry out assigned projects to their completion
Ability to accurately record and maintain records
Ability to work under pressure and/or with frequent interruptions
Ability to prioritize work duties and meet deadlines as well as function in stressful situations
Ability to perform cashier duties accurately
Ability to complete basic mathematical calculations, such as addition, subtraction, multiplication, and division
Ability to maintain and protect sensitive and confidential information of all departmental communications, documents and correspondence
Ability to perform tasks with attention to detail and a high degree of accuracy
Ability to communicate concepts and ideas effectively through a variety of methods
Ability to communicate effectively in English both verbally and in writing
Ability to operate tools and equipment including, but not limited to, cash register, state computer terminal, multiline phone, computer, 10-key, keyboard, printer, scanner, copier, and fax and other equipment as necessary to perform essential functions of the position.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential tasks.
While performing the duties of this job, the employee is frequently required to sit/remain stationary, talk, and hear (i.e. communicate / exchange information), and operate/manipulate equipment (e.g. use hands to finger, handle, or feel objects, tools, or controls). The employee is occasionally required to walk/move about, stand (i.e. remain upright), stoop, bend, climb, kneel (i.e. position self), and reach.
The employee must occasionally lift and/or move up to 40 pounds.
Required sensory abilities include vision and hearing. Visual abilities, correctable to normal ranges, include close and color vision as well as the ability to adjust focus. Communication abilities include the ability to talk (i.e. verbal exchange / exchange information) and hear (i.e. exchange information accurately) within normal ranges. Incumbent must be able to exert sustained concentration for several hours at a time.
Work is generally performed indoors in an office setting. Work may be fast-paced when dealing with multiple clients, priorities, and time constraints. The noise level is typically moderate. Due to business needs, hours of work may include early mornings, evenings, weekends, call-ins and holidays.