Job Title: International Graduate Admissions Counselor FLSA Status: Non-Exempt Department: Enrollment Management Title of Manager/Supervisor: Senior Director of International Admissions Number of EmployeesReporting to this Position: 0 Range: $18.50- $20.50 based on experience Position Summary: The International Graduate Admissions Counselor is the primary point of contact for prospective international students from their initial interest until they are accepted into one of Clarkson's Graduate Programs. They guide interested prospects through the application process, and actively communicate with prospects to assure exceptional service. Internally, they maintain records of all interactions and manage related systems and processes as a prospect inquires, applies, and is accepted or rejected. The position may require some evening and weekend work, flexible hours and occasional travel. This position is based in Schenectady, New York. General Purpose: The international graduate admissions counselor is responsible for guiding interested prospects through the application process; including processing and reviewing applications for graduate admission. Position Responsibilities:
- Engages with prospective international Clarkson Graduate and Professional Students from initial interest (i.e. inquiries/leads) through application decision
- Actively communicates with prospects and applicants using phone, text, email, web chat, and other communication channels; and logs all information and interactions in Clarkson's CRM (Slate)
- Follows relevant processes and uses appropriate systems in order to maintain accurate records of prospective students and communications related to their interest in Clarkson
- Explains and advises prospective international students on Clarkson's admission process, program offerings, requirements, and career opportunities for each program
- Represents Clarkson at virtual and in-person events geared towards international prospects interested in Graduate Programs
- Processes applications following Clarkson's admissions practices
- Maintains a detailed understanding and awareness of Clarkson's program offerings
- Coordinates with colleagues in Undergraduate Admission to ensure prospects are served by the correct admission team and that all documents received are logged properly.
- Other duties as assigned Other:
- Perform other related duties as requested by colleagues in other areas, in consultation with supervisor.
- This position requires occasional evening and weekend work, flexible hours and travel. Health & Safety: All staff has a statutory responsibility to take reasonable care of themselves, others and the environment and to prevent harm by their acts or omissions. All staff is therefore required to adhere to the University's Health, Safety, and Environmental Policy & Procedures. DISCLAIMER: The above statements are designed to indicate the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all duties, responsibilities, skills, and qualifications required of personnel so classified Essential Skills:
- Excellent written, verbal, and interpersonal communication skills
- Strong presentation skills
- Ability to work with culturally diverse populations
- Excellent organizational skills and attention to detail.
- Excellent interpersonal skills.
- Proficient in Microsoft Office Suite and Google collaboration tools (i.e. Google docs) Education: Minimal Qualifications: Bachelor's Degree required Experience: Minimal Qualifications: 1 year, preferably in a sales, customer service, or other higher education role Preferred Qualifications: 2 or more years of admissions, recruitment, or sales experience Physical Demands: The physical demands characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Special Instructions to Applicants: An equal opportunity/affirmative action employer, Clarkson actively seeks and encourages applications from minorities, women and people with disabilities. All offers of employment are subject to the applicant successfully passing a background check (including, but not limited to, employment verification, educational and other credential verification, and criminal records).