IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's We Do More philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.
Time Type:Full time
Department:320 International Deposit Services
Job Summary: The International Sales Representative position is responsible for providing efficient and accurate customer and banking services while delivering the IBC Experience . Duties must be carried out accurately and efficiently in a fast-paced environment. This includes meeting customer needs by offering bank products and services and establishing new relationships and improved sales. Provides an excellent opportunity career-oriented individual.
Job Description:ESSENTIAL JOB FUNCTIONSThe statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
- Delivers the IBC Experience by providing prompt, efficient and friendly customer service that result in sales.
- Listens carefully, creates a connection, and establishes relationships with prospective customers by suggesting bank products and services that will benefit them.
- Assists customers with account-related requests such as: (i) establishing or closing an account, inquiries about bank products and services, questions about checking and savings account transactions, etc.; (ii) transfer funds to assist customer needs; (iii) contact customers to notify them of check orders, debit cards, etc.; and (iv) update customer contact information and records. This may include interacting with other bank departments.
- Logs and updates the bank's system (Horizon) with notes regarding customer interaction.
- Supports the International Officer with loan collection, overdrafts, clearing exceptions, certifications, and dormant accounts.
- Assists to prepare with origination & servicing of deposit accounts and loans; also, gather all required documentation to comply with bank's policies and procedures.
- Meets customer financial needs by offering products and services through the Referral Program.
- Demonstrated ability to exercise discretion and confidentiality - they will work with important customer information.
- Attends meetings, events, and participates in the bank's outreach projects.
- Other duties as assigned.
SKILLS- Sales skills, customer service and goal oriented.
- Enjoy working with customers - can begin conversation, build rapport, promote, and sell.
- Able to process transactions accurately and efficiently.
- Proficient in computer skills and knowledgeable in Microsoft Office and its applications.
- Strong written and oral communication skills in English and Spanish.
- Basic math skills and ability to use calculator functions.
- Analytical skills, with attention to detail.
- Team player.
EDUCATION & EXPERIENCE - High school graduate or GED equivalent
- Prior sales or office work experience a plus.