Patrick Dealer Group is currently seeking a Full-time team member in our Sales Business Development Center. Patrick Dealer Group is one of Chicago's largest automotive dealership groups representing eight different franchises. As a valued and respected member of our winning team, you will be surrounded by an encouraging work environment. We are family owned and committed to the best vehicle selection while providing Best in Class customer satisfaction...that's the Patrick Promise.JOB DESCRIPTIONThe primary objective is always to serve our customers, ensuring they have a great experience before and after the sale. Another primary objective of this role is to generate appointments by converting opportunities (leads) into the showroom virtually and physically which will ultimately lead to the sale of new and used vehicles.Patrick Offers the Following Benefits:
- Competitive Pay Plan PLUS a bonus structure
- Full-time and on Saturdays
- Mixture of shifts such as 8-4, 8-6, 10-6, and 12-8.
- Paid Time Off (Starts after 90 days)
- Two weeks' vacation after one year
- Medical/Dental/Vision
- Disability Insurance
- Life Insurance
- FSA
- 401k
- Employee Purchase Program
- Employee Referral Program
Duties and responsibilities
- Monitor incoming leads, respond to them immediately according to the Patrick Dealer Group Internet Lead processes and word tracks. The objective is to ensure that all leads are responded to within 15 minutes or less during scheduled business hours.
- Verify that all phone leads are correctly logged into the CRM with appropriate notes to allow for effective follow-up and management of the lead.
- Follow up with all unsold customers that walked into the dealership without an appointment to attempt to bring them back so we can close the sale.
- Verify that all legitimate appointments are accurately scheduled in the CRM with detailed notes and expectations of the visit. Ensure appointments are assigned to the correct salesperson for an effective follow-up process. Follow up on all missed legitimate appointments.
- Monitor the CRM to make sure our follow-up protocol is being carefully followed for every lead assigned to the client advisor, as prompted by our CRM system.
- Manage and maintain CRM database, track daily phone ups, appointments missed, and shows.
- Work together with your team to ensure all incoming phone leads are answered within 3 rings, all incoming email leads are answered within fifteen minutes, and all leads are pursued diligently until the cadence is complete or your manager determines a lead is no longer worth pursuing.
- Communicate with customers via email / text / phone call.
- Maintain a clean and professional appearance and work environment.
- Complete other tasks as assigned by management
Qualifications
- Previous experience in a call center and/or telemarketing is highly preferable.
- Previous experience with Microsoft Word, CRM, and data entry is highly preferable.
- Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
- Able to sit and work at a computer keyboard for extended periods of time.
- Preferable knowledge of working Microsoft Word, CRM / knowledge, data entry skills.
- Clean driving record must have been licensed for at least three years.
- Must be willing to submit to a drug screen and background check.
- 19 years of age or older.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.