Location: Buffalo,NY, USA
Hourly Pay Range: $20-$21Ensures that all sign language interpreting requests to the agency are filled and that services meet the standards required by the Registry of Interpreters for the Deaf, our customers and the Deaf and hard of hearing communities that we are ultimately here to serve by performing the following duties.ESSENTIAL FUNCTIONS/RESPONSIBILITIESEnsures that daily assignments are filled.Creates and maintains detailed database/profiles for deaf clients, customers and interpreters.Provides language access information to customers to encourage compliance with the ADA.Creates monthly department reports and utilization reports.Organizes an exclusive assignment list for monthly assignments.Oversees assignment of interpreters according to their certifications and skill level, and distributing jobs fairly amongst all interpreters.Monitors all assignment requests entered, canceled, or re-scheduled.Responds to and resolves customer complaints.Manages a close professional relationship with independent contractors, customer, and deaf consumers.Monitors the interpreting software system - ensuring maximized use of systemAdvise interpreters on available assignments.On-board new interpreters to the scheduling software system.Oversee afterhours calls, staff coverage afterhours, and any afterhours complications that arise.Provides support and oversight to scheduler(s).Monitor the need to upgrade the interpreting and scheduling software system, and maximizes the use of the system.Assists in developing professional workshops and continuing education opportunities for independent contractor interpreters.Organizes interpreting department events such as, quarterly interpreter meetings, feedback sessions, discussions, and concerns.Processes interpreter requests via email, telephone, and online scheduling platform.Completes filing as needed.Work collaboratively with other departmental staff to address any scheduling needs, which may include periodic evening or weekend monitoring and facilitation of services.Perform other duties as needed to assist the Director of InterpretingAssist, as needed, at DAS activities and events (including fundraising events).Complies with all agency policies and procedures.Other duties as assigned.MINIMUM QUALIFICATIONSBachelor's degree or equivalent from 4-year college or technical school; and three to five years related experience and/or training; or equivalent combination of education and experience.Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write complex correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Ability to assign tasks to others and facilitate teamwork.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Ability to apply knowledge to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, internet software, project management software, database software and familiarity with BoostLingo software.Time management skillsVerbal and written communication skillsProfessionalismCustomer service experience is helpful.Knowledge of sign language, Deaf culture, and sign language interpreting services.Why People Inc.?When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives, on-demand pay access and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. People Inc. is the regions most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one-on-one with people who have disabilities and helping them in all aspects of daily life takes someone who's dedicated, caring and compassionate - that's how we treat our employees.