DescriptionAbout Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
About the role
As a Claims Director at Reserv, you will be responsible for a team of Claims Managers overseeing long-haul trucking APD and Bodily Injury claims professionals. We want your background and experience to drive operational effectiveness, with a focus on leveraging technology and analytics to improve efficiency and performance in handling trucking claims. In this role, you will play a critical part in working with your team, customers, and clients to ensure high-quality standards are maintained, while adhering to regulatory requirements and both internal and external contractual SLAs. This position requires exceptional leadership skills and a strong understanding of trucking claims, ideally with experience managing or handling large, complex claims portfolios.
Who you are
- Highly motivated and growth-oriented
- Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts
- Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics
- Passionate claims professional who cares about their team, the customer, and their experience
- Empathetic leader. You exercise empathy and patience towards everyone you interact with
- Sense of urgency - at all times. That does not mean working at all hours
- Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
- Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.
- Problem solver. You have the ability to take a ‘deep dive' into the details of the business while staying focused on the big picture
- Anti-status quo. You don't just wish things were done differently, you action on it
- Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process
- And did we mention, a sense of humor. Claims are hard enough as it is.
What we need
We need you to do all the things typical to the role:
- Manage a unit of long-haul/interstate trucking bodily injury and APD managers overseeing a team of desk level Claims Professionals
- Be consistently dependable in achieving or exceeding goals and overcoming obstacles
- Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery
- Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
- Align team with client and customer expectations of the claims process
- Serve as a resource for escalated claims
- Responsible for accuracy and adequacy of all aspects of claim reserving
- Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
- Foster a positive work environment, promote teamwork, and encourage professional growth and development
- Execute on performance management; attract, hire, retain and provide high level of training
- Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
- Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
- Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation
Requirements
- Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus
- 10+ years in insurance claims management experience in commercial auto with a focus with a bodily injury focus
- Minimum of 5 years of experience concentrated in commercial transportation (interstate trucking) claims, ideally with:
- Third-party bodily injury, including catastrophic losses
- UM/UIM bodily injury
- Litigation experience
- MCS90 and its state equivalents
- 5+ years management experience with preference for experience managing in a remote environment
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy
- Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Additionally, we will
- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
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