The Inventory Management Representative is responsible for handling diversified, multiple level accounts from a customer service standpoint. Maintain superior customer service and proactive Inventory Management practices for the client. Understand stock accountability. Control clients' inventory while monitoring procedures to ensure accuracy and quality. Develop client specific documentation. RESPONSIBILITIES:
- Effectively manage the flow of material within the THG organization for their clients. Responsibilities include, but not limited to:
- Process orders, post receipts and handle customer requests.
- Maintain inventory levels and accuracy of items in stock.
- Track shipments for various orders, i.e. conventions, etc.
- Meet deadlines on stock related items
- Provide superior customer service to customers.
- Supply trending report analysis to client contacts as requested.
- Develop and utilize quality control checklists.
- Monitor and maintain reports for their accounts and for the department.
- Cross-train within team for improved backup coverage.
- Cross-train within functions to provide support on basic function related tasks.
- Partner effectively with production and warehouse to insure stock reconciliation.
- Recommend and implement process improvements.
- Attend Team, Account and Customer meetings as required.
- Demonstrate a strong commitment to quality and adhere to all ISO 9001 related standards.
- Establish effective test plans, acceptance and regression.
- Execute effective test plans, acceptance and regression.
- Gather, interpret and communicate requirements - business and technical levels.
- Ensure delivery, integrity and quality of work.
- Transition (to client, coworkers, etc), as necessary, to ensure successful outcomes.
- Comply with all safety policies and report any safety issues immediately to a manager.
- Comply with all privacy policies and report any privacy infractions immediately to a manager.
- All other duties/responsibilities as deemed appropriate by management.
SKILLS:
- Excellent customer service skills.
- Intermediate level knowledge on Microsoft Office Products - (Excel, Word)
- Strong prioritization and organization skills with attention to detail and quality.
- Understanding of stock accountability and inventory systems.
- Ability to work effectively as a team member toward general results.
- Knowledge of inventory management and willingness to learn new technologies.
- Strong math skills
- Strong interpersonal and communication skills
- Demonstrate working proficiency of the English Language.
- Effectively communicate with, but not limited to, English speaking employees/other business contacts (contractors, customers, vendors, etc).
- Successfully comprehend business materials written in English (job assignments, instructions, etc).
- Ability to learn cGMP requirements as it relates to their role -- required prior to working on cGMP service lines.
- Ability to learn PDMA requirements as it relates to their role -- required prior to working on Prescription Drug service lines.
- All other tasks/duties as assigned
QUALIFICATIONS:
- Education: High School Diploma/ GED Required. College degree preferred
- Physical Demands: Moderate lifting to 40 lbs.
EXPERIENCE: Prior Experience: Minimum one year prior customer service or related experience preferred. This description reflects in general terms the type and level(s) of work performed. It is not intended to be all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.