Investigative Support Specialist I
: Job Details :

At ACT Your Work Makes a Difference

Education has power a power that changes lives forever. It creates opportunities that lift up individuals, their families, and sparks societal change that echoes through generations to come. From our grassroots we have fought the good fight for equity in education, and we remain devoted to helping anyone who struggles to access that power. This is what matters to us and we must do better -- weve never been more sure of our purpose.

ACT Education Corp. team members are part of an organization dedicated to an important mission: Helping people achieve education and workplace success. Advancing the mission internally, by helping team members achieve education and workplace success of their own, is core to our values. ACT values a diverse workplace and is committed to fostering an inclusive, equitable environment in which every team member has an opportunity to grow.

We want our team members to have the well-being and confidence they need to do their best work, in an environment where both they and the company thrive. ?To support this, our total rewards include company paid life insurance, medical, dental, vision, flexible spending accounts, 401(k) with company contributions, paid holidays, paid time off, and so much more.? You can find a comprehensive list of our benefits here.

The Investigative Support Specialist I is the primary lead for documentation preparation and general support of individual score review matters. Provides assistance to investigators and complete additional projects and tasks as assigned.

Salary: The finalist will be hired at the salary commensurate with their qualifications. We anticipate offering a market competitive salary at $18.00 per hour ACT manages salaries within the range based on relevant factors including skills, experience, and internal equity. The position is not incentive eligible.

Location: This position is on-site at ACT Headquarters, Iowa City, IA.

A Day in the Life:

• Assist with maintaining individual score review case files at the various stages of the score review process, including preparing evidence for panel review and assisting in the retest process.
• Assist with processing mail and correspondence and managing schedules for panel processing.
• Communicate effectively, verbally and in writing, with ACT staff, examinees and others regarding the score review process and Test Security matters.
• Exercise judgment within defined guidelines related to processing cases in the individual score review process.
• Assist with Test Security individual score review investigations, including compiling and documenting evidence within defined guidelines.
• Provide support to Test Security investigators and management as needed, within scheduled timelines.

About You:

• A minimum of 2 years of related experience in data analysis, business processes or related administrative responsibilities
• Ability to work effectively in a team environment, including collaboratively managing and organizing work
• Strong attention to detail
• Computer usage and software skills including spreadsheets, word processing, and database familiarity
• Excellent written and verbal communication and interpersonal skills
• Acts decisively with sound judgement; uses data to analyze and options and form opinions
• Ability to manage change and navigate positively in an environment experiencing change at a fast pace
• Maintaining a high level of confidentiality regarding department and corporate information
• Uses self-starter approach, ability to multi-task, proactively anticipates and acts on information
• High school diploma required or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired

Preferred Qualifications:

• Skills and knowledge required for success in this position attained through experience and education (Bachelors Degree in Business or related field of study), or a combination of both

When ACT was founded in 1959, it disrupted the assessment industry with a new approach to helping students better understand their readiness so they could take steps to improve it. By leveraging our expertise and authority in assessment and research, we will again disrupt the industryhelping more people learn, better measure their progress, and improve their navigation through lifes transitions.

More than ever before, ACT is fulfilling its mission of helping people achieve education and workplace success. Were doing it by pushing the boundaries of learning innovation through the work of our people, who we call team members because were all in this together.

We know transformation does not come without challenge. Thats why ACT invests in a variety of experiences for team members to strengthen their connections, explore ideas, learn from customers, and celebrate success.

Learn more about working at ACT at act.org!