Location: all cities,MN, USA
Full-Time IS Information/Technical Analyst VI - IT Customer Service Manager at City of Saint Paul Available Openings: 1 Posted Date: January 14, 2022 Industry: Technology Pay Type: Salary Compensation: $87,505.60 General Duty Statement Performs highly complex professional and technical work to identify, develop, and institute architectural plans for information, applications, and enterprise systems. Recommends a strategic direction and planning for specific aspects of City technology environment infrastructure, and framework. Works with Office of Technologyand Communications (OTC) Management and devises the technology framework, procedures, and practices. Develops written policies and technical standards based on laws, regulations, and industry best practices. Reviews and prioritizes contracts, purchases, and enhancements to the infrastructure. Acts as a liaison with technology vendors. Performs others duties and responsibilities as required.
Information Specific to this Position: The position will be expected to provide the highest complexity service desk, desktop equipment and services, and integration of communication needs for all City departments and offices.
Primary Responsibilities:
Manage the service desk and desktop service section including to establish work efforts, supervise and direct the work of staff and ensure service delivery. Assess metrics, staff performance, and handle the most complex service issues. Acts as an expert resource to connect customer service efforts with other OTC sections such as infrastructure and enterprise functions. Consults with OTC management and makes recommendations regarding projects to align with enterprise-wide strategic development.
Serves as a member of the IS leadership team. Solves problems using the most sophisticated tools and corresponding solutions. Maintains knowledge of emerging trends in best practices and new technologies. The eligible list created from this assessment will also be used to fill IS Information/Technical Analyst VI positions as they become available within the City.
Essential Functions are the functions that the individual holding the position must be able to perform unaided or with the assistance of a reasonable accommodation. The Essential Functions for this position are identified in the Supplemental Information section of the IS Information/Technical Analyst VI Job Description.
The City of Saint Pauls mission is to integrate equity and inclusion into how we approach all our work. Our vision is to be committed to building an equitable and inclusive city that will shift culture in city processes and policies, eliminate structural inequities, and ensure timely and relevant access to services, resources, support, and opportunity to every person in Saint Paul.
. Selection Process Information Assessment: Qualifications Rating
The Qualifications Rating is an assessment of your completed application, answers to the Supplemental Questionnaire, and your resume. Be as specific and detailed as possible in completing your application and any attachments. You must submit your completed application, supplemental questionnaire and any attachments by the application deadline.
GENERAL INFORMATION:
Open Job Posting: This posting is open to anyone who meets the position requirements.
Eligible Lists: Eligible lists typically are created from a pass/fail assessment. Those who pass the assessment will be placed on an eligible list for approximately one year. Hiring Managers may interview/hire anyone from the list.
Final Selection Process: You must receive a score of 75% or higher to pass the assessment and be considered for the position. Those who pass will be placed on an eligible list and all will be notified of their status. A Hiring Manager will consider those applicants eligible for hire. You will be notified if you are invited to participate in the final selection process which may include an interview, job simulation, work sample submission, or other evaluation method.
Condition of Employment: This position will require proof of vaccination and an attestation of vaccination for COVID-19. This position also requires a drivers license check, and a background check which may include criminal history, and employment history as a condition of employment. Candidates will be required to submit proof of education to Human Resources upon conditional job offer. The City of Saint Paul encourages individuals to apply for positions regardless of criminal history.
Human Resources Contact Information:
Chrissy Hauge at 651-###-#### 200 City Hall Annex 25 West Fourth Street Saint Paul, MN 55102 Fax: 651-###-#### E-mail: ...@stpaul.gov
To refer to this information, we recommend you print this job posting before you apply. For technical assistance regarding the online application, please call 1-855-###-#### during regular business hours.
Veterans Preference: If you are a veteran and would like to receive Veterans preference in accordance with MN Statute 197.455, you must submit a photocopy of your DD214 preferably at time of application. Click here for more information.
The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQ community, and individuals with disabilities are strongly encouraged to apply.
**Qualifications**
Requirements Requirements may be met by one of the following: A Bachelor's Degree in Information Management, Computer Technology, or a related field and seven years of work experience related to the vacancy. A vacancy-related technical school certificate and nine years of work experience related to the vacancy. Must possess and maintain a valid Minnesota Class D Driver's License, or equivalent out-of-state driver's license.