Location: all cities,AK, USA
IT Analyst (Desktop Governance & Compliance Operations) REMOTE (must live near Pensacola, FL; Vienna, VA; or San Diego, CA) Hours: Monday – Friday, 8:00 am to 4:30 pm EST Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Enterprise Technology Services Analyst (Desktop Governance & Compliance Operations) Desktop Governance & Compliance ensures that our wide-ranging end-user computing environment maintains operational efficiency and stability in a secure technical environment. We seek a highly skilled and motivated IT analyst with primary responsibilities supporting audit and risk compliance, governing new software, and rationalizing applications. Key Responsibilities: • Perform audit and risk management for the desktop platform, i.e., elevated workstation administrator access, restricted software, and desktop standards and policies. • Evaluate requests for new and upgraded desktop and virtual software. Perform business and technical evaluations; validate against the asset inventory, technology, and regulatory standards. • Collaborate with the Desktop Governance Board, Architecture Review Board, and other governing bodies regarding new technology. • Evaluate data and perform qualitative and quantitative analysis using Microsoft Excel pivot tables and other tools and models; Present findings using presentation tools, Microsoft PowerPoint, Visio, Power BI, and similar reporting tools. • Support Records Information Management and file plan maintenance. • Support efforts to improve Unauthorized Software Control processes and reporting. • Build effective relationships with team members, management, and key stakeholders. • Recommend, develop, and maintain complete and accurate standard operating procedures. • Support documentation of Standard Operating Procedures and records migration from SharePoint to Microsoft 365. • Ensure compliance with the organization's Information Security and Enterprise Technology Service standards and best practices. • Support the establishment of new processes to automate and streamline existing manual processes to improve efficiency. Qualifications: • Bachelor's degree in information technology, related field, or the equivalent combination of education, training, and experience. • Working knowledge of asset management, MECM/SCCM platform, ServiceNow, MS Office suite, and other related tools and technologies. • Strong communication and documentation skills in writing technical and end-user documentation. • Experienced in supporting and facilitating risk and compliance audits, including progress tracking, status reporting, and the collection of artifacts. • Strong organizational, planning, and time management skills with the ability to prioritize and execute. • Strong research, analytical, and problem-solving skills using pivot tables and other related tools and reporting. • Experienced in project management and meeting facilitation. • Strong communication and presentation skills when presenting findings, conclusions, and other information to various audiences. • Experienced in guiding and mentoring others. • Self-starter with a positive attitude and willingness to hit the ground running. • Diplomatic in exchanging information and addressing sensitive issues. Desired: • CGRC Certification • CompTIA Certification