Location: Dallas,TX, USA
American Heart Association IT Asset Analyst Location: Dallas, TexasOverviewAs we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. Your contribution matters, and so does your career at the American Heart Association.The IT Asset Analyst role is responsible for developing standards for software solutions, analyzing and facilitating new software requests, and collaborating with Business Technology Solutions Managers, legal, and Cyber teams to ensure compliance. Additionally, this position closely collaborates with these groups to support new businesses and grants with unique technical requirements. Furthermore, the Asset Analyst is responsible for analyzing, identifying, and managing the lifecycle of BT hardware and software assets, determining optimal refresh and retirement schedules based on grant and special program needs.ResponsibilitiesManaging the intake of new applications, working with the BSM to analyze the requirements and vetting the product with Legal, Risk Management, and Cybersecurity.Analyzing and managing inventory assessments, audits, and managing the disposal of IT assets while ensuring tracking within our Configuration Management Database (CMDB).Analyzes and recommends modifications or introduction to new software or procedures for operational efficiencies that increase control over IT assets, cost reductions, and compliance.Provides oversight and analysis of IT hardware and software assets across American Heart Association, International, RQI, and commercial technology sectors.Developing and updating auditing processes and procedures and communicating changes to the appropriate stakeholders.Demonstrates and leads a commitment to customer service; anticipates, meets, and/or exceeds expectations by solving problems quickly and effectively; makes customer issues a priority.Responds to Technology Service Desk tickets and troubleshoots for client base. Provides solutions within service level agreements.QualificationsBachelor's Degree or equivalent experience.3 years of experience implementing, using, and supporting enterprise asset management.3 years of experience using Service Management System.Deep understanding of IT Asset management with a focus on hardware and software lifecycle.Experience assessing user software needs and recommending current standards.Experience using ITIL best practices.Ability to meet service level agreement customer service.Strong commitment to developing and updating software & hardware audit processes and procedures.Experience conducting software audits to ensure compliance.Compensation - Our goal is to ensure you have a competitive base salary. That's why we regularly review the market value of jobs and make adjustments, as needed.Performance and Recognition - You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.Benefits - We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.Professional Development - You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association's national online university, with more than 100,000 resources designed to meet your needs and busy schedule.Work-Life Harmonization - The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year.Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.The American Heart Association's 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities.At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin, and physical or cognitive abilities.This position not a match with your skills? Click here to see other opportunities.EOE/Protected Veterans/Persons with DisabilitiesPosted Date 2 days ago (10/10/2024 10:42 AM)#J-18808-Ljbffr