Location: New York,NY, USA
Responsibilities: Manage the IT Onboarding and Offboarding process of staff Manage and maintain the integrity of the IT asset management system Track and follow-up on open IT support request with partner agency's Manage the E-Waste disposal process for IT equipment Assist in the managing of user accounts, profiles, and privileges in various PEU tools Manage printer/copier and supply request Respond timely to assigned service-desk tickets Manage and track consumable IT equipment Perform inventory sweeps of IT equipment as needed Assist the IT support team in a very limited capacity Generate monthly and ad-hoc inventory reports for the Senior Director of IT Data entry required Travel to other work sites when required Perform special projects and initiatives as assigned Other duties and responsibilities as required Preferred Skills 2+ years of IT asset management or computer inventory experience 2+ year experience service desk functions and operations 2+ years computer hardware experience 2+ years Microsoft Office experience (focus on Excel) Working knowledge of Service Now (desired) Working knowledge of Jira (desired) Working knowledge of Google Workspace (desired) Working knowledge of Snipe-IT (desired) Strong problem-solving skills Exceptional written and oral communication skills Strong documentation skills Ability to effectively prioritize and execute tasks in a high-pressure environment Strong attention to detail for data entry Strong customer service experience and skills; courteous telephone manner Ability to lift 25 pounds Ability to use a hand truck to move heavy boxes up to a weight of 50 pounds.