Location: Albany,NY, USA
Job Summary The ServiceNow ITAM Manager will contribute to a team of specialists providing deployment support to SHI customers related to the asset management workflows they are automating in their ServiceNow environments. The ServiceNow ITAM Manager will join the ServiceNow Team to focus primarily on the implementation, configuration, and management of the customers ServiceNow platform.This position is a remote position with Home Office setup as determined by SHI management.Responsibilities Implement the operational aspects of ServiceNow s platform capabilities specifically the HAM and SAM modules.Work with the customer to ensure the configuration of ServiceNow meets their overall requirements.Identify potential problem areas within customer ServiceNow environments and provide advice on problem resolution.Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.The ServiceNow ITAM Manager will complete all work within agreed timescales and KPI s.Assist SHI teams in managing project timelines and customer expectations.See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives.Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations.Maintain industry leading knowledge to understand all aspects of Hardware & Software life-cycle from licensing to purchasing to deployment to decommissioning.Learn and follow department standards to ensure all projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards.Qualifications Candidates will hold a Bachelor s Degree or equivalent experienceMinimum 3 years holding a position managing hardware and software asset management in ServiceNowDetailed knowledge of ITIL methodologies, and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog).Required Skills Strong entrepreneurial spirit; a desire and willingness to do whatever it takesClient-oriented, professional services mind-setAbility to manage several projects simultaneouslyGood research skills and the ability to manage detailsGood analytical skillsGood written and verbal communication skillsExcellent organization and time management skillsAbility to think outside the boxAbility to stay self-motivated and self-directedWillingness to adapt to changing business and technical prioritiesAbility to work in a fast-paced, high-performance team environmentAbility to create high-quality documentation with precisionAbility to work with deadlinesMeticulous attention to detailHighly organized and methodicalPreferred Skills/Qualifications ServiceNow Implementation Specialist in two or more applications preferredAdditional experience within the IT or Software Asset Management fieldCertifications Required Mandatory certifications:ServiceNow FundamentalsCMDB & ITOM accreditations focusing on Discovery and cloud managementUnique Requirements It is expected that this role may require infrequent travel nationally (max 10%) #J-18808-Ljbffr