IT CLIENT SERVICES TECHNICIAN I
: Job Details :

WHAT YOU'LL DO The IT Client Services Technician I is responsible for providing on-site technical support services for all computer systems including hardware, software, and network support within an enterprise setting. ROLE EXPECTATIONS Responsibilities include, but are not limited to, the following: Provide technical support to business users by troubleshooting and resolving IT issues. Coordinate with various business units to troubleshoot and resolve hardware/software related problems. Install, configure, and administer various operating systems and desktop applications. Document all work performed through a ticket tracking system. Offer timely technical support and educate users on how to utilize computers correctly. Assisting in creating and managing technical documentation. Provide first level support to business users as the first point of contact for major incidents. Interact directly with other IT team members and vendors to resolve system issues. Respond to incoming IT related calls, messages, and emails promptly to ensure a high level of service to guests and business partners. Proactively communicate with business partners regarding status of, outstanding issues, and other related requests. SUPERVISORY RESPONSIBILITIES This position does not have direct supervisory responsibilities. REQUIREMENTS Must be 21 years of age or older. Experience with PC deployment, troubleshooting, and repair. Experience working with Active Directory user and workstation administration. Experience with Office365, Word, Excel, PowerPoint, Outlook, etc. Experience working in a customer service role within an IT support team. Experience supporting Casino/Hotel related applications. Strong analytical and problem-solving skills Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.Able to effectively communicate in English, in both written and verbal forms. Ability to multi-task and work independently with minimal supervision. Must meet all licensing and background check requirements. Must be willing and able to work a flexible schedule to include nights, holidays, and weekends. PREFERRED Associate degree preferred or related field preferred, and/or equivalent combination of education and experience. IT related certifications preferred. Hotel and/or Casino industry experience preferred. CERTIFICATIONS, LICENSES, REGISTRATIONS Must be able to qualify for licenses and permits required by federal, state, gaming and local regulations. PHYSICAL REQUIREMENTS Must be able to work under time constraints and within established deadlines. Must regularly lift and/move up to 25 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces. WORKING CONDITIONS Work is performed in an office setting Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke. Constant contact with executives, department management, employees, and guests Prolonged sitting or standing and mobility Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.