IT Client Support Specialist - Exempt (IRC36945)
: Job Details :

IT Client Support Specialist - Exempt (IRC36945) Montrose , Colorado **Brief Posting Description**

Responsible for the workstation hardware and software environments used at Tri-State G&T Association. Ensures that proposed additions or changes to the environment are appropriate for Tri-State and that they are compatible with existing system hardware and software. Coordinates workstation hardware and software issues with other Tri-State Information Systems departments and with other concerned departments at Tri-State.

Note: There is one position available and the position will be filled at one of three job grade levels: IT Client Support Specialist I, job grade NB17; IT Client Support Specialist II, job grade NB19; or IT Senior Client Support Specialist, job grade NB20. This decision will be based on the qualifications and experience of the candidate selected, and Tri-State business needs at the time of hire.

Tri-State recognizes the value of a highly-engaged and committed workforce and provides an excellent benefits program that includes: Medical Insurance, Dental Insurance, Vision Insurance Health Savings Account (HSA), Flexible Spending Accounts (FSA), Tuition Reimbursement, Flexible Work Schedules, Life Insurance, Retirement Security Pension Plan, 401K, Long Term Disability (LTD), Short Term Disability (STD), Employee Assistant Program (EAP) and Paid Leave Benefits.

IT Senior Client Support Specialist

Hiring Salary Range: $74,000-$111,000

IT Client Support Specialist II

Hiring Salary Range: $67,000-$84,000

IT Client Support Specialist I

Hiring Salary Range: $55,000-$69,000

Actual compensation offer to candidate may vary outside of the posted hiring salary range based upon work experience, education, and/or skill level.

**Job Requirements**

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

* Provide project management and leadership role for implementation, configuration, coordination, control, maintenance, troubleshooting, security, and development of procedures relating to the use of the Workstations hardware and software within Tri-State G&T.

* Establish benchmarks for testing and evaluation of new products, services, comprehensive systems analysis and progressive support methodologies for all workstation hardware and software relating to its use within Tri-State G&T.

* Provide level three (3) Help Desk support for all workstations hardware and software. Aiding in the training of both level one (1) and level two (2) Help Desk support personnel.

* Responsible for the development of the login scripts, procedures, and documentation requirements for Workstation/LAN hardware and software.

* Help backup the OASIS, Web, and Help Desk groups.

* Perform research and investigate workstation hardware and software developments to maintain a functioning environment of the corporate workstation hardware and software.

* Assist vendors, application development and client support staff with hardware and software implementation and problem resolution.

* Provide project management oversight for implementing new or modified workstation hardware and/or software.

* Development of reports for upper management.

* Provide assistance in the preparation of the annual budget.

* Adhere to and demonstrate compliance with appropriate electric utility industry regulatory requirements. Attain knowledge and remain knowledgeable of development in regulations, laws, standards and best practices applicable to the functional area including, but not limited to, Standards of Conduct, Environmental, Employment Law, NERC Reliability Standards and Safety. Must be familiar with, and comply with, all aspects of Corporate Policy C-54, Compliance.

* Demonstrate behavior consistent with Tri-State's culture embodied in the Cooperative principles and spirit and core values of technical competency, respect and dignity, accountability, integrity, trustworthiness, and servant leadership to empower or otherwise enable others to optimally perform their job responsibilities. Demonstrate and promote ethics and behaviors consistent with Tri-State's culture, Board policies, and business practices. Understand and fulfill the role and responsibility for all compliance programs within the company.

* Because Tri-State is an electric utility with continuous service obligations to its customers, regular, reliable, and predictable performance of the essential functions and responsibilities is an essential function of the job.

* Because Tri-State has an obligation to provide continuous, reliable electric service to its customers, the ability to work overtime at any time of the day or week is considered an essential function of the job.

OTHER DUTIES AND RESPONSIBILITIES:

* Perform other related duties as assigned

SUCCESS FACTORS/JOB COMPETENCIES:

* Planning: ability to think ahead and plan within timelines and resources; develop scopes, plan and schedule work; set priorities and goals; anticipate and adjust for problems; evaluate workloads; measure and evaluate performance against established goals.

* Time management: ability to successfully plan and implement objectives within established timelines and work schedules.

* Ability to analyze problems and develop effective solutions at both strategic and functional levels.

* Demonstrate behavior consistent with company values.

* Excellent interpersonal and communication skills.

* Strong team player: accomplishes tasks by working with others and being a good team player. Recognizes how his/her decisions may impact others; seeks input from others.

* Computer proficiency in operating a personal computer and standard business office applications including Microsoft Office suite, databases, and other related applications.

* Ability to work independently, with minimal direction as a highly motivated self-starter.

REQUIRED JOB QUALIFICATIONS:

Education and Training:

* Bachelor's degree in Computer Science, Management Information Systems or related area, or equivalent combination of education and experience.

Knowledge, Skills, and Ability:

* Extensive knowledge of workstation hardware, software, PDAs, scripting languages, networked computer systems, associated peripheral equipment, and remote accessing.

* Extensive knowledge of multiple computer operating systems and associated control languages.

* Extensive knowledge of Perl, VB BASIC, BASIC, and/or C++.

* Working knowledge of hardware and software contracts.

* Ability to assimilate technical information and to communicate it to non-technical personnel.

* Project management skills required to provide leadership in planning and organizing hardware and software changes.

* Excellent communication skills, both oral and written.

* Strong analytical skills.

Experience:

* Five (5) years of progressive related experience including three (3) years of Workstation maintenance and installing software. Those with less experience will be hired at the IT Client Support Specialist I or II job grade level, as appropriate.

Other:

* Must be able to demonstrate that he/she can perform all of the essential functions of the position.

* Willingness to travel as required. (Must possess a valid driver;s license.)

**PHYSICAL AND MENTAL DEMANDS** : The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* *Physical demands:* While performing the duties of this position, the incumbent is required to sit for long periods of time and occasionally stand, walk, stoop, bend, reach above and below shoulder level, and push/pull objects up to 50 lbs. Incumbent is frequently required to use hands and fingers to handle, or feel objects, tools, or controls, talk and hear. Incumbent must have finger dexterity, good vision, good color vision, good