Location: Fort Payne,AL, USA
Overview
Performs general tasks related to support of Network Services customers at DRMC and CMC. Works from specifications to develop or modify installation, implementation and maintenance of personal computer hardware, software and local area networks (LAN). Provides ongoing support to personal computers, printers, scanners and other AS400 peripheral devices under general supervision. Assists end users with questions, problems and simple applications. Competent to work on most phases of personal computing, including general hardware and software maintenance. Analyzes and evaluates personal computing technologies and advises users and management upon request. Conducts research and self-directed study on Local Area Network technologies.
Qualifications
Education: Specialized knowledge of Computer Science, math or related field typically obtained through two years formal education in college or technical school. In lieu of above formal education, one year experience as a Customer Support Specialist or minimum of two years experience in PC attached hardware and software support. Associates degree preferred.
Experience: One year experience working with PC and LAN systems.