Location: Des Plaines,IL, USA
RESPONSIBILITIES:
• Act as an internal consultant across IT and the Business – leading analytical efforts by application of extensive IT knowledge to provide insightful issue identification, problem-framing, and data-driven strategic recommendations to relevant stakeholder partners.• Develop and maintain strategic partnerships with key IT and Business stakeholders.• Identify critical data, skillsets, technical subject matter expertise, historical context, and feedback needed for effective root cause analysis and solutioning; engage relevant solutionpartners. • Lead Root Cause Analysis efforts for complex, high-priority issues to triage pain points and solution requirements by way of closely partnering with identified stakeholders, technical subject matter experts, customers, and business leaders.• In partnership with enterprise business architects and product owners advises the team's decision making on end-to-end process design and makes recommendations on application and system strategies with the objective to build new or streamline business processes.• Coaches product team(s) to understand application interdependency and develop clear documentation in order for interdependencies to be understood by appropriate teams, value stream stakeholders, and business leadership.• Be responsible for turning ambiguous inputs into a realistic roll out action plans and facilitating cross-functional operational readiness to ensure IT and business objectives are met.• Report and present key findings and recommendations to relevant VPs, C-suite level leadership, relevant stakeholders, and program owners to gain buy-in and align on path forward.• Support implementation of designed solutions through requirement documentation and reconciliation to validate appropriate fit; coach IT and business stakeholders to enable them to successfully and consistently drive end to end solution implementation.• Serve as a change leader across IT and the business; advise and coach key stakeholders in developing effective communication, escalation, and change management approach and plan.• Partner with key business stakeholders, leadership, and the USF Strategy function to actively stay aware of internal pain points, market trends, and evolving external regulations and/or policies which could impact IT governance, ways of working, services, and/or Products. • Develop recommendations for scoping and prioritizing intake requests for “IT Consultants” (including, for example, proposed timeline, deliverables and assumptions, resourcing requirements, financial impacts, etc.).• Support the Strategy & Architecture Value Stream's IT-wide strategic opportunity discovery, planning, and prioritization of strategic initiatives based on learnings from initiatives led.• Lead and mentor other junior “IT Consultants” and in the development of appropriate solutions, deliverables, and understanding of industry best practices/standards.• Other duties as assigned by manager.
SUPERVISION: N/A; this role is an individual contributor and will not have any direct reports
RELATIONSHIPS:• Internal: IT Leadership Team, C-Suite Level leaders across USF, Product Delivery Leads and development teams within IT, Solution and Technical Architects, Business Stakeholders, USF Strategy team, Corporate Communications, Change Management, Learning and Development, program stakeholders and functional program office, and key USF functions (e.g., Legal, HR, Compliance, etc.).
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MINIMUM QUALIFICATIONS:• 8+ years of experience in IT / technology-related areas. • 5+ years' experience in an advisory capacity (including, but not limited to IT consulting, IT operations consulting, Product/Project management, or process management and improvement). • Proven experience executing projects, managing stakeholders, and serving as the IT liaison in multiple business functions– e.g., Finance, Marketing, Merchandising, Supply Chain, etc. • Strong understanding of common IT infrastructure, systems, and tools, as well as foundational business principles such as finance, strategy, etc. • Broad experience spanning business architecture, digital technologies, transformation delivery and modern IT strategy.• Strong program management and delivery skills on multiple concurrent engagements; demonstrated ability to translate recommendations and strategic initiatives into actionable plans.• Expert strategic partnering and change leadership skills--ability to connect, influence, and align key stakeholders and SMEs in a matrixed, cross-functional organization to drive integrated solutions forward.• Proven experience diagnosing, analyzing, improving, and resolving issues with minimal information and changing priorities through engaging SMEs and solution partners.• Ability to and experience with confidently and comfortably presenting identified strategic opportunities to C-Suite level stakeholders.
EDUCATION:• Bachelor's Degree in IT, Business, Operations, Finance, relevant field or related work experience.
PREFERRED QUALIFICATIONS:• Master's degree preferred• Previous IT consulting experience• Experience delivering in both Agile and Waterfall methodologies
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $110,000.00 and $180,000.00.
This role will also receive annual incentive plan bonus, incentive compensation of 30% above base salary, and long-term incentive program.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: