IT Desk Support
: Job Details :

Daily Responsibilities/Job Description: Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation Implements customer specified benchtop computing design and processes Administers and assures connectivity of customer's Windows based platform Maintains and supports the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications Manage On-boarding, retirement and relocation of equipment Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc. Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner Ensures adherence to client's corporate policies through periodic reporting and compliance programs Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues Follow documented procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software and any other information pertinent to the environment Submit weekly Engineer reports to the team lead by COB on the last business day of the week Acts as Liaison for software/hardware related inquiries Escalates IT issues that are not resolved PKI Lab IT analysts Participates in client team meetings Escalates delivery concerns to the team lead Qualifications/years of experience: 1-3 Years of experience Associate degree in Computer Science or technology industry experienceOR 1+ year of relevant technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems About Equiliem Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive. Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services. For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience. EEO Employer Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or . IT Desk Support