Location: Richland,WA, USA
Take a leap and join our team!
At Gesa, we believe in the power of our people. Coming from all walks of life, our team members' individual stories and unique experiences are our most valuable asset. But it's how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.
Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.
Get to know us: About - Gesa Credit Union
Role Summary:
The IT Desktop Engineer is responsible for building and implementing endpoint configurations for Windows, and end user applications for both virtual and physical desktop and server environments. Additionally, they are responsible for keeping all Operating Systems and applications up to date and patched, ensuring full reliability and accessibility to the business. In addition, the Desktop Engineer is responsible for providing technical support and assistance to end-users for endpoint devices and serves as next tier support to the internal IT Service Desk on more complex issues.
What You Will Be Doing:
* Provide technical support and troubleshooting for desktops/laptops/servers, printers, and other peripherals.
* Install, configure, and maintain desktop/server operating systems, applications, and software updates.
* Collaborate with IT team members to resolve escalated issues and implement solutions.
* Manage user accounts, permissions, email, and anti-virus/malware applications.
* Ensure desktop/server security and compliance with IT policies and procedures.
* Conduct software/hardware upgrades and evaluations to improve system performance.
* Create and maintain documentation for system configurations, processes, and procedures.
* Assist with IT projects, including planning, deployment, and migration of desktop/server technologies.
* Monitor and respond to system alerts and performance issues.
* Provide end-user training and support for new technologies and applications.
* Test, deploy, and manage client images and provisioning for Windows endpoints.
* Manage, maintain, and evolve enterprise client management systems such as Microsoft Endpoint Configuration Manager (SCCM) and Endpoint Manager (Intune).
* Responsible for configuring, implementing, maintaining, and supporting the virtual desktop environment for an ever-growing remote workforce.
* Create relevant technical documentation to train or guide end users across the organization, as well as other support areas.
* Ensure vulnerability mitigation and the security of endpoints through quick and accurate deployments of patches, upgrades, and configuration optimizations.
* Serve as a support point of contact for escalations of end-user inquiries seeking technical assistance.
About You:
* Knowledge and experience working with Windows 10, Windows 11 and Windows Servers
* Strong experience with MECM/SCCM (Microsoft Endpoint Configuration Manager)
* Strong experience with MDT (Microsoft Deployment Toolkit)
* Application packaging experience
* Experience troubleshooting desktop security and configuration management through Group Policy Objects (GPO), Local Policy Objects (LPO), Login scripts, and local scripts.
* Automation experience with VBScript or PowerShell
* Knowledge of image building, task sequencing, and troubleshooting of OSD
* Knowledge of MSI packages, including distribution, customization via transforms. (InstallShield Admin Studio experience preferred)
* Experience with Exchange Online, Office365, Teams, Azure AD and various cloud technologies.
* Strong Analytical, Technical writing and problem-solving skills.
CERTIFICATIONS/LICENSES:
* Azure Fundamentals Certification (Optional)
* Microsoft Certified Technical Specialist (Optional)
* Microsoft 365 Certified: Modern Desktop Administrator (Optional)
Qualifications
What You Will Need:
* Bachelor's degree in an Information Technology discipline or equivalent completion of a specialized course of study at a business or trade school. Experience in a related field or equivalent of specialized courses, training, and/or directly related experience may be substituted.
* More than four (4) years of experience in client endpoint administration/support in a corporate setting
* Demonstrated analytical and problem-solving skills.
* Ability to solve problems and exercise sound judgment when performing duties.
* Ability to quickly grasp and adapt to changes in technology, evolving and new technologies.
* Ability to organize, prioritize and respond simultaneously to multiple tasks and requests.
* Ability to effectively communicate ideas and information, both orally and in writing.
* Ability to work effectively with team members.
Our Team Member Value Proposition:
In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:
* Competitive Pay
* Medical, Dental, Vision, and Life Insurance
* 20 days/year of Paid Time Off - Plus 10 Paid Holidays!
* 401(k) Match
* Incentive Program
* Tuition Assistance and Student Loan Repayment
* Commuter Benefits
* Paid Time Off to Volunteer in the Community
* Product discounts
* Engaging Work Environment
* Rewards and Recognition Programs
Salary Range:
$100,717.03 - $151,075.54
Get wise to what's possible with a career at Gesa. Join us!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) ###-#### or ...@gesa.com to request an accommodation.
Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.
Selected candidate(s) must be able to pass a pre-employment credit/background check.
Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.
Equal Employment Opportunity (gesa.com)