IT Desktop Support
: Job Details :

The primary purpose of this position is to (1) Provide Desktop & Server Administration support to the Houston, Cy-fair, Conroe, Texas City, Richmond, Liberty, Beaumont, Denver and other offices and employees of the law firm. Provide Prompt & Professional Technical Support to End Users. Setup New Employees Computer, Access Cards, Phone, Applications, etc. Troubleshoot & Diagnose Technical & Connection Issues Related to Desktops & Peripherals. Install, Upgrade and Troubleshoot Desktop Operating System & Applications. Maintain & Manage Desktops Wipe, Refresh, Re-Image Desktop PCs. Resolve Basic Issues with all Mission Critical Applications. Troubleshoot Basic Voice and Connectivity Issues with Phones. Ensure Firms IT Security Posture is Maintained at all Times. Maintain Excellent Documentation on IT Processes and Procedures. Cross train on mailroom application and act as backup for mail processing. Act as backup for routine mailroom runs. Work on other IT related project...Desktop Support, IT, Technical Support, Support, Technology, Staffing, Computer, Application