Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!
CTG's premier client has a contract assignment for IT Desktop Support.
Type: Contract
Job Title: IT Desktop Support
The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and (at times) remotely at a manufacturing facility. This position requires the candidate to be available for on call 24/7 coverage on a rotational basis. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Daily tasks include (but are not limited to):
- Active Directory Administration
- Limited support for corporate mobile devices
- Familiarity with cloud applications (OneDrive, Office365, etc.)
- Troubleshooting Cisco VPN connectivity
- Familiarity supporting Citrix connectivity
- Dameware remote connection/utilization
- Altiris Deployment server utilization
- Asset management skills
- Microsoft Edge and various browser(s) support
- Installation/configuration of various Adobe products
- Installation/configuration of Check Point endpoint client software
- Conference Room equipment
- Printer/driver troubleshooting & installation
- ServiceNow utilization
- Microsoft Teams support
- Deployment/configuration of standard IP telephony
- Hardware ordering/deployment
Additional responsibilities may include:
- Documentation (records) management
- Knowledge base utilization
- Project interaction
- Customer scheduling/follow-ups
- End user equipment moves (disconnect/reconnect)
- Multi-team interaction and/or technical roundtable participation
- Standard device imaging via USB/PXE server(s)
- Smart-Hands tasks/functions outside of standard operational work
Additional Information
- No third party resumes will be accepted
- Drug testing and/or other employment-related inquiries may be conducted
- CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
- All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
- CTG is an Equal Employment Opportunity employer
- CTG is an E-Verify Company
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Rebecca Olan at 585-###-#### or ...@ctg.com. Kindly forward to any other interested parties—thank you!