Location: Rome,NY, USA
AMERICAN SYSTEMS is searching for a mission driven professional with the ability to obtain Secret Clearance, A+ Certificate and 1-2 years of experience as an IT Desktop Support Specialist for the federal government to become our next Desktop Support Specialist on-site in Rome, NY.
As an IT Desktop Support Specialist, you will:
* Serve as the primary point of contact for telephone and e-mail requests for technical support.
* Receive a competitive compensation and benefits package, to include our Employee Stock Ownership Plan!
* Be part of an empowered culture where you are a key contributor to the success of the company.
* Be part of a team of highly skilled, driven, and supportive professionals.
* Continue growing your skills and knowledge.
A week in the life of an IT Desktop Support Specialist:
* Perform trouble ticket management by responding to initial customer contact and performing initial troubleshooting triage.
* Assist clients with technical support of desktop computers, applications, and related technology.
* Support the specification, installation and testing of computer systems and peripherals
* Promptly apply latest patches or updates for the operating system / software.
* Work with Customer Support and Network Operations staff as appropriate to determine and resolve problems received from clients.
* Track ticket status using Remedy and update technical notes with meaningful details at a minimum of every three days.
* Resolve Remedy tickets within established contract thresholds.
Job Requirements
* Ability to obtain a Secret Security Clearance
* Minimum of 1-2 years of experience as a Desktop Support Specialist
* High School Diploma Required
* A+ certification or equivalent required
Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day.
Company Awards:
* Forbes National Best Midsize Companies
* Energage National Best Workplaces
* Washington Post Best Workplaces
Veteran Hiring Awards:
* U.S. Department of Labor Hire Vets Medallion
* BEST FOR VETS by Military Times
* TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is $21.00 - $25.00 Hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EOE Minorities/Women/Disabled/Veterans/Gender Identity/Sexual Orientation