Location: Florence,SC, USA
Essential Job Responsibilities/Expectations
1. Job responsibilities include those listed in the competencies document.
2. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
3. Troubleshoot and solve computer hardware issues (hard drives, network adapters, RAM, interface cards, etc.)
4. Installing new Windows operating systems on client computers using SCCM (System Center Configuration Manager) as needed, including installing device drivers and other software required for the computers to operate properly.
5. Receive equipment, unbox, inventory and update ServiceNow database as required.
6. Active Directory: creating, modifying, and deleting user accounts, groups, computer accounts, organizational units (OUs), and other objects in the directory service database.
7. Administer all aspects of network printer systems, including setup, configuration, troubleshooting, and maintenance, to ensure optimal operation.
8. Assist with network troubleshooting including TCP/IP, DNS, and DHCP reservations.
9. Participates in on-call rotation schedule, to include daily, after hours and weekends, to provide 24x7 client support.
10. All other duties as assigned.
Job Requirements
Qualifications/Training:
1. Experience: 3+ years providing technical assistance using PC operating systems, hardware and software applications, and Internet applications
2. Technical skills: Proficient in desktop and laptop support, Windows and Mac operating systems, Microsoft Office Suite, basic networking, and hardware troubleshooting.
3. Problem-solving abilities: Ability to analyze and resolve technical issues independently, ensuring minimal disruption to user productivity.
4. Excellent communication: Exceptional verbal and written communication skills to effectively communicate technical concepts to non-technical users.
5. Customer service orientation: A proactive and customer-focused approach to IT support, with the ability to empathize and provide timely solutions.
6. Time management: Strong organizational skills to prioritize tasks, manage multiple assignments, and meet deadlines effectively.
7. Team Collaboration: Collaborate with other IT team members to resolve technical challenges, share knowledge, and contribute to process improvements.
Licenses/Certifications:/Registrations/Education:
1. Associate Degree in Business/Healthcare/Computer Science or equivalent work experience.
Physical Requirements:
1. Refer to Occupational Risk Assessment
Same Posting Description for Internal and External Candidates
Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.
If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.