The Premier team provides exceptional 24x7 support to C-level executives and their executive assistants. Our goal is to ensure seamless operation of end-user hardware and software by offering comprehensive services including installation, diagnosis, repair, maintenance, and upgrades. We are adept at handling a diverse range of technologies such as PCs, VDIs, laptops, smartphones, tablets, MacBooks, Chromebooks, and home networks. Our support extends across various platforms, including in-person assistance, phone, and email support, encompassing phone/remote support, desk-side support, break/fix solutions, move/add/change requests, AV support, and more. Key Responsibilities:
- Respond promptly to user inquiries and support calls via email or phone.
- Escalate high-impact issues while retaining ownership until resolution.
- Offer application support across multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS.
- Provide technical solutions and guidance to users at all organizational levels.
- Build and install hardware in alignment with the lifecycle program.
- Manage inventory and asset tracking effectively.
- Coordinate with vendors and assist with other IT support tasks as needed.
- Contribute to project delivery and participate in disaster recovery planning and testing.
- Document technical support processes and share knowledge within the team.
- Be willing to travel occasionally, including providing travel support and managing high-risk travel situations.
- Be available for on-call duties and weekend support as required.
- Multitask efficiently and be proficient with multimedia platforms like Cisco Webex, Zoom, and Teams.
- Experience with aircraft and aviation hangar support is advantageous.
Required Experience:
- Proficiency in Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Z Scaler, VPN, and Dell/Mac/Apple hardware.
- Prior experience in Executive IT Support, particularly in supporting a CEO or chairman's suite, senior managing directors, and Board of Directors within the financial sector.
- Familiarity with event support and supporting sophisticated home networks.
- Proactive support experience, utilizing tools such as Splunk and Control Up.
- Involvement in a data privacy program, with knowledge of personal information removal from data brokers, dark web monitoring, and password security management through password managers.
- Knowledge of satellite communications, Star Link, and configuration of burner devices.
- minimum of 5 years of experience in the field.
- Bachelor's degree in a related field.
- Position is 100% onsite in NYC office