This job is located at:
205 Bryant Woods South Amherst NY 14228
Role Description: As the Helpdesk Support Specialist, you will manage system administration tasks to maintain system functionality, safeguard data integrity, ensure availability, and facilitate client processing. Execute a range of responsibilities related to PC installation and provide support when needed. Conduct maintenance tasks for personal computers, telephones, workstations, and monitors to ensure their optimal performance.
Roles & Responsibilities
- Offer Helpdesk Support to address daily issues efficiently
- Aid in the day-to-day management and administration of data systems, encompassing performance monitoring, capacity planning, and preventive maintenance
- Assist end-users in accessing information, troubleshooting issues, and resolving system inquiries
- Facilitate employee moves, additions, and changes within the system
- Enforce compliance with company technology policies
- Conduct setup, maintenance, and replacement of PCs, monitors, and telephones
- Review, articulate, and communicate user requirements to both internal and external providers and vendors
- Be available to perform off-hours duties for tasks requiring attention during non-standard working hours
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Expected/Key Results
- Interact with all company employees.
- Manage external vendor relationships
Competencies & Skills
- Excellent organizational skills and attention to detail.
- Ability to participate effectively in a team atmosphere.
- Ability to manage multiple tasks simultaneously.
- Excellent verbal and written communication skills.
- Familiarity with data networks, internet/intranet concepts, servers and software and hardware tools.
- Familiarity with various operating systems.
- Familiarity with LAN/WAN architecture.
- Familiarity with Routers/Firewalls.
- Knowledge of PC hardware and software technology, including various FTP software products.
- Knowledge of network operating systems such as Windows Server and UNIX.
- Knowledge of LAN/WAN communications.