IT Help Desk Associate - Part-Time/Remote/Buffalo, NY/Boston, MA
: Job Details :

IT Help Desk Associate - Part-Time/Remote/Buffalo, NY/Boston, MAAbout Brook IncBrook Health is a digital health company offering products and services that extend health-care management beyond doctors' offices and into people's homes. We provide personalized support for those living with chronic conditions via a smartphone app featuring AI tools, data collection through connected devices, and real-time access to health coaches. For primary care providers, we offer SaaS tools for continuous remote monitoring, resulting in better health outcomes.Brook offers a dynamic work experience with team members in multiple time zones. Our fast-paced, user-centric culture aims to change the approach to chronic condition care management using technology to support health-care providers.Job Overview:We have an opening for a Part-Time Contractor IT Help Desk Associate on the Brook Health Operations team. This position has potential for contract-to-hire. We are seeking a proactive support specialist to provide comprehensive technical support for our internal systems and patient-provided medical equipment. You will assist in troubleshooting medical devices and patient-facing app issues, complete Return Merchandise Authorizations (RMAs), order device replacements, and potentially assist with patient onboarding.As a key player, you will collaborate with internal teams and vendors to ensure Brook's equipment is in optimal condition for operational use.This position is contracted at 25-29 hours per week, work from home.Job Requirements:

A proven track record of providing technical support in a healthcare environment.

Comprehensive support for patients, addressing hardware and software issues to ensure minimal downtime.

Strong communication skills for managing inbound and outbound calls effectively.

Support patients with device setup and use upon delivery.

Document technical issues, resolutions, and processes for future reference.

Cross collaborate with Brook's Third Party Logistics (3PL) and device support vendors.

Other projects as assigned.Preferences:

Minimum 2 years of experience in help desk support with patients.

Proficiency in supporting both MacOS & Windows operating systems.

Experience with Google Workspace, Slack, Zoom, ZenDesk, Notion, and Microsoft Excel.

Exceptional communication and interpersonal skills.

Experience working with individuals with disabilities and various demographics.

Strong troubleshooting and problem-solving skills.Once onboard, this person will be trained to utilize our internal software and support tools.What Brook Offers:

Competitive hourly wage.

Part-Time Working Hours (East Coast Hours within 8-5pm EST).

An opportunity to make a real impact.

A collaborative team that lives our core values.The pay range for this role is based on experience, location, and applicable knowledge:20 - 25 USD per hour (Buffalo Office)20 - 25 USD per hour (Boston Location for Job Posting) #J-18808-Ljbffr