IT Help Desk/Desktop Technician
: Job Details :

Position Type: Technology/IT Help Desk AssistantDate Posted: 10/3/2024Location: Chavez/Huerta K-12 Preparatory AcademyClosing Date: 10/10/2024POSITION: IT Help Desk/Desktop Technician FLSA STATUS: Non-Exempt REPORTS TO: IT Director SALARY RANGE: Operations Assistant Salary Schedule $30,720 to $62,233 (DOE) plus benefits SCHEDULE: 199 days per school year QUALIFICATIONS:

Associate's Degree in Information Technology (or related area) OR an equivalent of IT experience of 2 years' providing technology help desk support.

Knowledge of PC desktops/laptops and ability to troubleshoot help desk issues.

Familiarity of state and federal regulations relating to data privacy.

Familiarity of Windows 10, Microsoft Office, and Online Learning Platforms.

Familiarity with Digital/IP phone systems including audio/visual computer equipment.

Ability to work independently or with a team.

Ability to accommodate a flexible schedule that meets the needs of the school.

Must pass criminal background check.

Strong organizational, communication, and interpersonal skills.

Must have successful experience working with culturally diverse families and communities.

JOB GOAL: The IT Help Desk/Desktop Technician serves as the first point of contact for staff and students seeking technical assistance over the phone or by email; performs remote troubleshooting through diagnostic techniques and pertinent questions; determines the best solution based on the issue and details provided by the students and staff. RESPONSIBILITIES: Performs the following full range of duties to include, but not limited to:

Follow CHPA policies and administrative rules and regulations.

Serve as the first point of contact for students and staff seeking technical assistance over the phone or email.

Perform remote or in-person troubleshooting as deemed appropriate through diagnostic techniques and pertinent questions.

Determine the best solution based on the issue and details provided by students or staff member.

Walk the student/staff member through the problem-solving process.

Direct unresolved issues to the next level of IT support personnel.

Educate students and staff on the use of IT devices and services.

Document problems and their resolutions in logs.

Performs all other duties as assigned.

*The job description does not encompass the full array of duties required for this position and is subject to change by the employer as the needs of the employer and requirements of the job change.