IT Help Desk For Night Support
: Job Details :

IT Help Desk For Night Support

IT Help Desk For Night Support

Approximately one year renewable contract option to hire. Working Remotely.

Night shift hours - Sun-Thursday hours may vary starting at 8-11pm - 4-7 am EST.

IT Help desk Night support specialist with experience providing IT help desk/phone support in large corporate environment.

Requirements:

* Provide routine IT phone support on hardware and software utilized by the organization.

* Troubleshoot network devices such as POS, Mobile scanning devices, Android/Zebra, day scanners, hip/receipt printers, etc.

* Manage relatively simple hardware, software, or network problems.

* Resolve more complex issues requiring detailed systems and applications knowledge. These issues may require 5 to 15 minutes to settle.

* Use judgment and decision making skills to generate a work order ticket for issues that cannot be resolved via telephone or e-mail and will require an on-site visit to the user's PC or workstation.

* Must be very customer service oriented, have prior IT support experience working with Windows 7-10, MS Office Suite, PC connectivity issues, proprietary software support.

* Any experience working with Linux/Unix command line support or Cisco command prompt (routers/switches) is a plus.

* Networking and Server support experience/training is a plus.

* Starting pay $19+/hr - (Health/Dental and 401k after 90 days).

* Excellent opportunity for recent college graduate with IT Degree. Candidates with A+ or NET+ or other IT certs are ideal. Prior technical or customer service - phone support experience is ideal. Must be dependable and reliable to work onsite.

* Must be self-starter, willing to learn and grow with a large corporate company. Local candidates only - MS Teams Video interviews.

All candidates must pass 20-year criminal background check - No felonies.

Category Code: JN008

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