WHY JOIN THE AMES COMPANIESWe have amazing Benefits! Medical, Dental, Vision, Life Insurance, Wellness, 401K, Holidays Employee Assistance Program, Vacation Days, Disability, Employee Stock Option Plan.WHO WE AREThe AMES Companies, headquartered in Lake Nona-Orlando, FL has a rich history of American manufacturing. The AMES story goes back to 1774, when Captain John Ames began making America's first shovels. AMES brand is the third oldest consumer brand in the country, and its tools have helped build America, for more than two hundred years. AMES products have built Revolutionary War ramparts, connected the nation via the Transcontinental Railroad, dug for gold, gone on expeditions to Antarctica, carved Mount Rushmore, and installed the Statue of Liberty. And just like America, we are still working every day to build the next great wonder.Our business lines include Home Organization, Lawn and Garden Tools, Outdoor Living, and Cleaning Tools, with leading global brands sold to homeowners and professionals involved in new construction, remodeling, and maintenance activities.Our leading brands include ClosetMaid, AMES, True Temper, Razor-Back, Jackson, Southern Patio and HarperWe are a business unit of Griffon Corporation (NYSE: GFF)WHO YOU AREAs the System Support Analyst you will be part of a help desk team concentrating on needs in the Lake Nona Corporate Head Quarters. You will work from ServiceNow request tickets and incidents. There will be a concentration of handling network and equipment installation and problem solving. You will be responsible for all equipment in the facility, printers, computers, barcode equipment. You will also support other locations with their requests and incidents.WHERE YOU WILL WORKThis is a hybrid position, working from home Monday and Friday, in-office Tuesday through Thursday. Office is located at our headquarters in Lake Nona - Orlando, FL. WHAT YOU WILL DO
- Analyze and evaluate reported issues, end user application requirements to determine optimum resolution.
- Analyze end user application requirements and assigns appropriate systems.
- Manage and supports all company software and their environments.
- Manage user accounts; setup, modification and deletion based on the proper approvals through the ticketing system.
- Analyze the training needs of the end user, then provides proper training material.
- Manage and supports all company hardware including communication devices.
- Complete tickets and projects within the required SLA or target date.
REQUIREMENTS
- Associates Degree
- 6+ years of experience
- System Management Certification, A+, Network+, MCP preferred
- Must be proficient in O365, MS Azure, Active Directory, knowledge of Networking and PC repair and installation, knowledge of printer/copiers and label printers, ServiceNow experience helpful
- Familiar with Windows server technologies.
- Must have experience in Meraki switches, cameras, and access points.
- Must be detail oriented and able to multitask while being courteous and professional to our internal customers.
- Must be able to communicate clearly and coach as needed.
- Must be able to work a flexible work schedule and be available after normal work hours.
ENVIRONMENTAL/PHYSICAL REQUIREMENTSPhysical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
- This position is located primarily in an office environment. At times the associate is required to sit for long periods of time.
- While performing the duties of this job, the associate may need the ability to lift and carry loads up to 20 pounds.
- Upon occasion, the associate may be exposed to a manufacturing environment and required to wear personal protective equipment.
WORK AUTHORIZATIONThe AMES Companies will only employ those who are legally authorized to work in the United States. The Company does not currently sponsor immigration visas for this role.EQUAL OPPORTUNITY EMPLOYERThe AMES Companies, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by contacting Human Resources at 1-352-###-#### or by sending an email to ...@ames.com to make appropriate arrangements. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)