Location: Bethesda,MD, USA
HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.
At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
Job Description:
We are seeking a temporary Help Desk Technician to offer technical support and assistance related to computer systems, hardware, and software, both over the phone and in person. Additionally, the help desk technician will respond to customer inquiries to provide technical assistance.
Responsibilities:
+ Install monitors, docking stations, laptops, and printers as directed by service request tickets, ensuring accurate asset tracking.
+ Assist in relocating desktop equipment within the office for all staff members.
+ Perform necessary software upgrades.
+ Address incoming customer requests in person with a friendly and professional demeanor.
+ Demonstrate extensive knowledge of Microsoft Office 365 products, including Teams, SharePoint, Outlook online, Word, and Excel.
+ Efficiently set up conference rooms for staff meetings.
+ Provide training to staff on both current and newly deployed hardware and software.
+ Assist with technology shipment receivables.
+ Maintain system documentation and keep technical knowledge updated.
+ Exhibit strong skills in provisioning both Windows-based (Win 10 and 11) laptops and MacBooks.
+ Multifactor Authentication (MFA) installation and troubleshooting
Skills:
+ Ability to learn quickly and retain knowledge.
+ Excellent written and verbal communication skills; capable of conveying technical information effectively to a wide range of end-users.
+ Strong organizational and time management skills with a highly developed attention to detail.
+ Interpersonal skills complemented by excellent written and oral communication, enabling effective collaboration.
+ Aptitude for learning new technology and systems rapidly.
+ Ability to manage multiple priorities with keen attention to detail in a fast-paced environment.
+ Demonstrated commitment and capability to provide outstanding customer service.
+ Solid understanding of basic client connectivity, including ethernet, desktop, and phone installations.
+ Capacity to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
+ Experience working with smart devices such as tablets (iOS, Android).
+ Experience working in Active Directory Computer Management and User password resets.
+ Knowledge of TCP/IP networks.
+ Experienced with troubleshooting network drops in user cubicles.
Technical skills:
+ Knowledge of all Microsoft Products:
+ Microsoft Word
+ Microsoft Excel
+ Microsoft PowerPoint
+ Microsoft Outlook
+ Microsoft Access
+ Microsoft OneNote
+ Microsoft Publisher
+ Microsoft Teams
+ Apple Devices:
+ Apple MacBook (Laptops)
+ Apple iPhone (Smartphones)
+ Android Devices:
+ Android Mobile Phones (General Category)
+ Web Browsers:
+ Google Chrome
+ Mozilla Firefox
+ Microsoft Edge
+ Safari
+ Opera
+ Monitor Installs and Troubleshooting (General Category)
+ Lenovo Devices:
+ Lenovo Laptops
+ Docking Stations (General Category)
+ Microsoft Teams: (Troubleshooting/Assisting)
+ Microsoft Teams Collaboration
+ Microsoft Teams Conference Room Setup, Maintenance, and Assistance
+ Microsoft Teams Phones
+ ImageRight:
+ Install client of ImageRight (Document System)
+ Salesforce:
+ Salesforce (Login Access with MFA/SSO)
+ Install/troubleshoot SSLVPN client on Endpoints.
+ Security and Antivirus Solutions:
+ Microsoft Defender (Security Software)
+ CrowdStrike (Endpoint Protection)
+ Operating Systems:
+ Windows 11 / 10 OS
+ MacOS
+ Provisioning New Users / OffBoarding Users:
+ Setup new laptop
+ Help users log into laptops and access applications.
+ Installing Personal and Network Printers on Endpoints.
For information on the compensation range for the job and an overview on benefits that HTC Global Services offers please email ...@htcinc.com. The salary, other compensation and benefits information shared by HTC would be accurate as of the date of sharing the information. The disclosed range would consider factors not limited to, geographic location, educational qualification, relevant experience, certifications, skills, suitability/fit for the role, and business or organizational needs. HTC Global Services reserves the right to modify the ranges at any time, subject to applicable law.
Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.