IT Help Desk
: Job Details :

Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You'll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun.Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate â including SSDI, veteran's disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.About the roleAs an IT help desk technician, you will be responsible for supporting Allsup employees and contractors. IT technicians diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems. A successful candidate will have a strong background in both physical hardware and software support.What you'll doPhone SupportCompleting tickets assigned via the ticketing systemSetting up workstations with computers and necessary peripheral devicesInstalling and configuring appropriate software and functions according to specificationsPerforming troubleshooting to diagnose and resolve incidentsMaintaining records of repairs and fixes in our knowledge base and keeping documentation up to datePerforming maintenance and patching on a rotating scheduleBeing on-call (intermittent, after hours)QualificationsAssociate's degree in ITProven experience as an IT technician or relevant educationExcellent diagnostic and problem-solving skillsKnowledge of VIDI, Windows 10, Windows 11, Active Directory, and ExchangeAbility to lift up to 50lbs and set up a desk with hardwareBenefits:Hybrid Schedule in Belleville, IL officeHealth, Dental, and Vision Insurance401(K) MatchingShort-Term and Long-Term Disability InsuranceLife InsurancePaid Time OffPaid HolidaysFlexible Spending and Health Savings AccountTuition ReimbursementPet InsuranceEmployee Assistance ProgramDISCLAIMERTasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.Allsup is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.#J-18808-Ljbffr