DescriptionAbout Us Moose Toys exists to make kids superhappy. For this revolutionary brand, happiness lies at the heart of everything we do. Known for our trailblazing toy design, development and manufacturing, and strong commitment to the future of our planet, our toys are consistently recognised with global awards and accolades.
Our Culture At Moose we are playful with a purpose. Fun is at the heart of everything we do, but we're also very serious about the important stuff: our people, our values, and the planet:
We're officially a Great Place to Work! We're a family. We dream big. We love diversity. We're always learning. We prioritise well-being. We give back in a big way. We're serious about sustainability. We bring the fun!
Visit our website or our LinkedIn Life page for more information on our amazing brands and people.
Position Title: IT Help Desk OfficerClassification: Non-exempt
Position Status: Full Time
Reports To: Director, IT & Site Management
Direct Reports: None
Role Objectives: The IT Help Desk Officer will provide first and second tier contact and problem resolution for all users with hardware, software, and applications problems. They will assist with the setup and configuration of new hardware, repair and troubleshooting of existing hardware issues and to be able to do hard drive replacements.
Qualifications: - 1+ years of experience in a similar role or relevant training
- Relevant IT qualification and/or certification
- Excellent technical skills with an emphasis on:
o Windows desktop operating system o Mac OS
- Proficient with Microsoft Office Suite or related software
- Strong understanding of existing network programs and capabilities
Responsibilities:- Provide first and second tier contact and problem resolution for all users with hardware, software, and applications problems.
- Administration and use of desktop hardware, software, printers, and other peripherals.
- Troubleshooting and assistance on all types of mobile devices.
- Configuration of new hardware for users.
- Re-image/clean-up of existing hardware.
- Updating existing hardware with new components such as hard drives, memory, etc.
- Other duties to be assigned.
Possible responsibilities include:- Using knowledge of Active Directory and Exchange, set up new users, permissions, groups, email accounts etc.
This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the role. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Work Hours 7:00am – 3:30pm, Monday to Thursday 7:00am – 3:00pm, Friday 30-minute unpaid lunch break each day. Plus, reasonable additional hours due to multiple time-zones. This is an onsite position.
Salary Band USD $25.00 - $30.00 per hour
Physical Demands- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone and other office productivity machinery, may need to reach, stoop, kneel to access items
- Must be able to sit at a computer terminal for an extended period of time
- Specific vision abilities required by this job include close vision requirements due to computer work
- Light to moderate lifting is required
- Frequently communicates with other employees and third-parties, must be able to speak clearly and exchange accurate information.
- Regular, predictable attendance is required
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Work Environment- Moderate noise (i.e. business office with computers, phones, printers and light traffic)
- Indoor business office environment with windows; light foot traffic within work areas
- Ability to sit at a computer terminal for an extended period of time
The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All Welcome Just like the wide range and variety of brands, Moose embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, age, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact ...@moosetoys.com, quoting the job title and reference number. #LI-AM1
Primary Location: US-CA-Los Angeles
Job: Information Technology
Employee Status: Permanent
Schedule: Full-time
Unposting Date: 17/Nov/2024, 1:59:00 AM #J-18808-Ljbffr