Location: New Hyde Park,NY, USA
Power-Flo Technologies is adding to our IT Help Desk team which provides technical support to our employees both on-site and remotely. The ideal candidate will have strong problem-solving skills and excellent communication abilities.
This position is on-site at our corporate HQ in New Hyde Park, NY.
Full-time. Monday - Friday. 7 AM - 4 PM.
This position requires occasional travel for on-site support at our different branches (NY, NJ, CT).
IT Help Desk Specialist Key Responsibilities:
* Respond to and resolve IT issues via phone, email, and in person
* Provide application-level support to users on Epicor Eclipse ERP software
* Troubleshoot hardware, software, and network problems
* Debug applications and implement upgrades
* Assist with equipment setup and software installations
* Troubleshoot network connectivity issues
* Find replacements for aging hardware
* Provide training to end-users on IT systems and best practices
* Maintain and update IT documentation and knowledge base
* Maintain strict confidentiality regarding all access to individual, corporate information, and corporate intellectual property
IT Help Desk Specialist Requirements:
* 1-3 years of IT help desk experience
* Degree in IT-related field or equivalent experience
* High-level knowledge of commonly used software, hardware and applications, preferably Epicor Eclipse
* Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
* Demonstrated written communication skills to create useful support logs
* Analytica and problem-solving skills to troubleshoot and diagnose issues
* Advanced ability with tools and installation of IT equipment/appliances
* Time management skills to provide updates and fixes within a promised time frame
* Multi-tasking skills to assist multiple employees at once
* Observational skills to recognize warning signs that indicate potential problems
* Ability to work on-site and travel locally/regionally as needed
* Valid NYS Driver's License to operate company vehicles
Preferred Qualifications:
* IT certifications (e.g., CompTIA A+, ITIL, Microsoft certifications)
* Experience with remote support tools and ticketing systems
* Knowledge of basic networking and security concepts
Physical Requirements
* Ability to sit for prolonged periods of time
* Ability to utilize a computer keyboard, computer monitor, computer mouse, adding machine, and telephone for prolonged periods of time
* Ability to climb ladders
* This position may require standing, stooping, bending, kneeling, crouching and/or reaching
* You may be exposed to dust, loud noises, and hot and cold conditions as we provide technical support to warehouse and shop areas
Additional Notes:
Must have clean NYS driver's license to operate company vehicles as needed and to travel to other PFT locations as needed.
Salary: $17 - $21 per hour
Competitive Benefits Package
* Health insurance (medical, dental, vision)
* PTO program and paid holidays
* 401K with employer match
* Company provided life insurance (after 1 year of employment)
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We are an equal opportunity employer. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa.
Power-Flo Technologies and its subsidiaries participate in the USCIS E-Verify Program to verify that all new hires are authorized to work in the United States.
Power-Flo Technologies is a unique Family of Companies consisting of distributors, fabricators, manufacturers and motor and pump repair firms serving the New York metropolitan and New England areas. We are a Master Distributor and Manufacturers Representative with REAL SYSTEMS SOLUTIONS.