Atlantic Partners
Location: New York,NY, USA
Date: 2024-11-21T11:37:52Z
Job Description:
Responsibilities:
- Serve as the first point of contact for users seeking technical assistance
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Device provisioning not limited to deploying and imaging various devices including desktops, laptops, and iPads
- Office IT equipment setup such as monitors, keyboard and mouse
- Issuance and administering telco's data SIM card
- Perform user onboarding for technology requirements
- Resolving SaaS product issues with vendor support
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Identify and suggest possible improvements on procedures
- Weekly reporting of ticket status, project status and other area of responsibilities
Requirements:
- 5+ years of hands-on experience for system support in a well-established environment.
- Proven experience as a help desk technician or other customer support role
- Must have experience with supporting Microsoft Office 365
- Have experience with Microsoft Windows 10
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered