Location: Phoenix,AZ, USA
Zoom Technology Arizona is a closed-access fiber network provider. We deploy Fiber-to-the-Home (FTTH) network infrastructure nationwide in specific neighborhoods and Fiber-to-the-Business (FTTB). We construct, operate, and maintain the fiber network infrastructure. Our goal is to expand the business across the U.S., providing high-speed internet access and facilitating the digital transformation of underserved communities.
Key Responsibilities: Provide Technical Support: Respond to and resolve technical issues via phone, email, or in-person, ensuring timely and effective solutions.
Troubleshoot Hardware and Software: Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, and network devices.
User Account Management: Create, modify, and manage user accounts and access permissions in various systems.
System Maintenance: Perform regular maintenance tasks, such as software updates, backups, and system monitoring.
Documentation: Maintain accurate records of support requests, resolutions, and system changes in the helpdesk ticketing system.
Training and Guidance: Provide training and guidance to employees on the use of IT systems and software applications.
Collaboration: Work closely with other IT team members and departments to ensure seamless IT operations and support.
Qualifications:
Education: High school diploma or GED required; an associate's or bachelor's degree in information technology, computer science, or a related field is preferred.
Experience: Minimum of 2 years of experience in an IT helpdesk or technical support role, preferably in the telecommunication industry.
Technical Skills: Proficiency in troubleshooting hardware and software issues, knowledge of network protocols, and experience with helpdesk ticketing systems.
Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
Customer Service: A customer-focused attitude with a commitment to providing high-quality support.
Preferred Qualifications:
Certifications: CompTIA A+, Network+, or other relevant IT certifications.
Industry Knowledge: Familiarity with telecommunication systems and technologies.
Benefits: Competitive salary and benefits package. Opportunities for professional development and growth. Collaborative and supportive work environment.
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