Job DetailsJob Location Reading, PA Description Are you passionate about technology and enjoy solving IT challenges? Join our dynamic team at Entech Engineering, Inc. Our IT team is dedicated to delivering innovative solutions to complex technical problems. As an IT Help Desk Technician, you'll play a crucial role in supporting our engineers and staff by ensuring smooth and efficient operation of our IT systems. If you thrive in a fast-paced environment and excel at troubleshooting and providing excellent customer service, we'd love to hear from you! Role and Responsibilities
- Assisting in ensuring day-to-day functioning of systems, networks, and associated devices, including but not limited to desktop, laptop, smartphones, mobile user VPN, desk phones, etc.
- Installing desktop software including but not limited to Autodesk, Microsoft Office, video conference, Communications, Design applications, Newforma, Etc.
- Troubleshooting and resolving IT issues for our employees in our corporate office, six branch offices, and remote users.
- Documenting and communicating issues to the Helpdesk administrator and other employees as applicable
- Maintaining and documenting companywide IT asset inventory
- Maintaining and demonstrating strong technical expertise in the key technologies used within the organization including operating systems, browsers, voice and data networking, remote access, Outlook email client, and VPN
- Maintaining familiarity with current and upcoming technology trends in mobile and desktop operating systems
Qualifications and Education Requirements
- Associates degree in Information Technology with an emphasis on systems and security and 0-2 years of formal on the job experience with operating systems, desktop support and security or at least an IT internship of 3-6 months.
- Someone in the process of obtaining an Associate's degree in Information Technology with an emphasis on systems and security who also has 1-3 years of commensurate experience in the IT field will also be considered
Preferred Skills
- Microsoft O 365 and Video Conferencing experience a plus
- Customer service mindset
- Effective written and oral communication skills
- Excellent listening skills
- Ability to work in a fast-paced, deadline driven environment
A valid driver's license and reliable transportation are required to be considered for this position as occasional regional travel to our branch offices may be necessary. About EntechWho we are: Entech Engineering, Inc. (Entech) is a versatile engineering consulting firm specializing in water, wastewater, energy consumption, civil, natural gas, and environmental planning and design services. Our team of professionals works together to find innovative, high-quality solutions for current and potential problems, serving clients such as municipalities, utilities, universities, hospitals, and more. Our mission is to help our clients make more informed decisions. However, our impact goes beyond that. We strive to enhance built and natural environments, improving our communities and planet. What we offer:
- Employee experience: We strive to create a positive, unrivaled employee experience, offering a dynamic and collaborative work culture that fosters long-term satisfaction.
- Flexibility: We understand the importance of work-life balance and offer flexible work arrangements to support our employees.
- Support: We provide our employees with the tools and resources they need to succeed. Employee feedback and input are encouraged and considered.
- Trust: We trust our employees' ability to do what they're great at. Alternatively, our employees trust Entech's transparency and ethical practices.
- Recognition: We value our employees and recognize their contributions to our success through recognition programs, employee spotlights, and opportunities for advancement.
- Growth and development: We are committed to the growth and development of our employees. We encourage our employees to learn continuously, and we invest in training and professional development opportunities.
- Balance: We believe in creating a positive work culture that supports the well-being of our employees, both personally and professionally.
- Connection: We provide several opportunities for employees to connect through our Employee Association, Women's Leadership Group, Young Professionals Group, and professional associations.
- Compensation: We offer competitive pay, a comprehensive benefits package including medical, dental, vision, a 401(K) with employer contributions, paid annual leave, compensatory time off, and performance bonuses. Additionally, when Entech thrives financially, so do our employees.
Apply today and take the next step toward a fulfilling career at Entech Engineering, Inc. It won't take long to see why the Central Penn Business Journal has recognized us as one of the Best Places to Work in PA.