We have an outstanding Contract position for an IT Help Desk Technician to join a leading Company located in Laurel, MD. **Work location 100% onsite in Laurel, MD*****U.S. Citizenship is required.** **Candidate must be able to obtain and maintain a Secret Security Clearance.** Please click on this link if you have any questions on how to obtain a clearance: We are seeking an IT Help Desk Technician to help us support the information technology needs of the nation's leading university affiliated research center. You will be working with engineers, scientists and business professionals that are addressing critical challenges of our nation. We are ranked as one of Computerworld 's Top Places to Work in IT for the last six years and are wanting to add bright, dedicated hardworking technicians to our team. Job Responsibilities:
- Provide first contact resolution for account administration, desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk.
- Create, maintain, and modify user accounts for network and business applications.
- Research, analyze, and diagnose problems with client systems to include hardware and software, servers, peripheral equipment, and networks.
- Solve problems using documented processes where available and best practices where not.
- Assist teams with incident response support and be involved in the development and presentation of training sessions.
- Provide appropriate documentation on services provided and status updates as needed.
- May drive vehicles to deliver computer parts or accessories around the Lab as needed.
Basic Hiring Criteria:
- Possess a Bachelor's degree or at least 5+ years of recent IT related work experience
- Must have at least 5 years Tier 2 IT Technical support experience
- Must be able to obtain Secret level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information.
- Eligibility requirements include U.S. citizenship.
- Must have a Valid Driver's license (MVR check required)
- Must be able to work 100% onsite in Laurel, MD
Desired Qualifications:
- Possess a Bachelor's degree in an IT-related field.
- Have 2+ years ' experience in a call center environment and using system management tools such as Symantec Ghost Solution Suite.
- Have software experience with Desktop remote control tools and Windows 10, Macintosh, and iOS.
- Possess any of the following certifications: ITIL, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.
Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter. Job Requirements Minimum Security Clearance: Secret VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit or The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance