Responsibilities
- Provide help-desk and email support for local and off-site users
- Maintain current knowledge of the Windows 10 environment; networking; access technologies
- Installing and maintaining workstations, printers, switches, routers, Wi-Fi access points, battery backups and cabling
- Installation of new software and software upgrades as needed
- Work with hardware and software customer support service organizations as required to resolve problems
- Maintain user workstation operating system updates and virus protection applications and their deployment
- Apply diagnostic techniques to identify problems; perform root-cause analysis; and recommend permanent solutions
- Assist in the administration of remote user workstations and resolution of remote connectivity issues as needed
- Participate in special projects as needed
- Support 3rd party software packages as needed
- Share technical and functional expertise with other members of the IT team
- Attend training sessions, read instructional manuals, and read industry periodicals to maintain a current understanding of the various production operating systems and software
- Occasionally work during non-business hours to perform maintenance and installations.
- Additional responsibilities as required
Job Requirements Required Skills and Experience:
- Associates Degree in a related technical discipline or the equivalent combination of education, technical certifications, training and work experience
- At least 2 years of relevant technical experience supporting helpdesk operations
- Experience providing technical support for computer hardware, networks, account administration, and office automation software via telephone
- Hands-on experience creating, updating and deploying OS images.
- Good understanding of computer systems, mobile devices and other tech products
- Installation and management of routers, switches and other network equipment
- Ability to work with minimal supervision
- Excellent communication and customer service skills
Practical experience in the following areas:
- Testing and installing third party software products
- Back up technologies
- Experience supporting Microsoft Office products
- Experience in supporting mobile devices such as Android, iPhones (and other, similar technologies)
Exposure to the following would be beneficial:
- Spiceworks
- Sharepoint
- MaaS360
- Trend Micro AV
- Trend Micro full disk encryption
- Connectwise Automate (formerly known as Labtech)
- Veeam Backup
- iDrive
- IBMi
Wm T Burnett provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.