Job Summary:Provides first-line systems and IT support for computers and basic software needs for users at all locations. Responsible for IT Procurement, including hardware, software, and support contracts.Job Responsibilities:
- Answers, evaluates, and prioritizes requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies.
- Investigate reported problems and lead users through diagnostic procedures to determine root cause.
- Responsible for problem recognition, research, isolation, resolution and follow-up of reported problems, referring more complex problems to supervisor or appropriate subject matter expert.
- Manages IT Help Desk requests and distributes work to appropriate IT Staff and documents problem resolution.
- Prepares standard statistical reports, such as help desk incident reports. Analyzes and evaluates incident reports and makes recommendations to improve resolution time for IT Help Desk requests. Audits application licensing to actual users to ensure compliance, escalating when appropriate.
- Contact software and hardware vendors to report and monitor defect issues.
- Administers user accounts by adding, modifying or removing as necessary.
- Responsible for the IT Procurement and support contracts. Reviews invoices for accuracy and evaluates options to reduce costs.
- Creates and Maintains technical and end user documentation.
- Other job duties as assigned by supervisor.
Education, Skills and Experience:
- Associate's degree in an Information Technology or related discipline; minimum of two years experience in PC related field; or equivalent combination of education and experience. Must be proficient in Microsoft based PC business software.
- Maintains professional and technical knowledge by attending workshops, reviewing professional publications, establishing personal network, and participating in professional societies.
- Ability to read, analyze, and interpret technical procedures, manuals or reports. Ability to effectively communicate and present information.
- Strong attention to detail is essential, as this role requires accurate documentation, precise troubleshooting, and adherence to procedures.
- Ability to effectively prioritize and execute tasks in a complex environment.
- Ability to solve practical problems and deal with a variety of concrete variables and situations.
- Ability to interpret a variety of instructions furnished in written, oral, or diagram form.
License, Certification or Special Requirements:None required.Work Environment and Physical Demands:The work environment and physical demands described here are representative of those that an employee will encounter to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is exposed to to a normal office environment and occasionally required to walk through a plant environment. The employee is regularly required to sit and use hands to finger, handle, or feel. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and peripheral vision.Personal Protective Equipment (PPE) must be worn including but not limited to: eyes, ear, foot and/or other protective devices as required.About Us:American Trim is a local family owned and operated business with a 70+ year history in the community. We proudly serve a diverse customer base in the appliance, automotive, trucking and aftermarket industries. American Trim has multiple manufacturing locations and is the industry leader in forming and decorating metal products, working to develop and market breakthrough ideas and product concepts that improve the aesthetics, performance and enjoyment of products that can be found in every business, household, and vehicle system.