IT Help Desk Technician Level 2 (Managed Services)
: Job Details :

Irvine, CA $55,000 - $65,000AboutIT Help Desk Technician Level 2 (Managed Services) Overview:We are a well established Managed and Cloud Services Provider with clients throughout Southern California. We provide full IT support too small to mid-sized companies in varying fields, priding ourselves as being their single source for all IT solutions, including IT project design and implementation, security services, helpdesk services, System monitoring, WAN/LAN services, etc.The IT Help Desk Technician Level 2 (Managed Services) will diagnose system and application failure to isolate the source of problems between equipment, network, system software, application program and user knowledge. The IT Help Desk Technician Level 2 (Managed Services) will support and fully understand the importance of client satisfaction, consultant etiquette, and follow up. Key technologies the IT Help Desk Technician Level 2 (Managed Services)will work with are Windows Server, M365, VMware, Hyper-V, SonicWALL, Meraki, Azure, and Email Security (Ironscales, Proofpoint).The IT Help Desk Technician Level 2 (Managed Services) must have previous MSP experience.IT Help Desk Technician Level 2 (Managed Services) Requirements:Strong experience with management of MS365 environments including email, Azure Entra ID, and IntuneStrong knowledge of Windows 10/11 including baseline security policies.Supporting Windows-based servers (2012r2 – 2022).Familiarity with RMM and remote assistance tools (e.g. ConnectWise)Experience troubleshooting issues related to Windows AD, DNS and IP networking.Good problem-solving ability and interest in learning.Responsible, proactive, great interpersonal skills.Good verbal and written communication skills.IT Help Desk Technician Level 2 (Managed Services) Preferred Experience:Email Security/Spam filtering (e.g. Ironscales, Proofpoint)Experience with SQL Server.Familiarity with hosted VoIP systemsIT Help Desk Technician Level 2 (Managed Services) Benefits:Health, Dental, and Vision Insurance401(k) with company matchPTO + Paid HolidaysCertification ReimbursementPaid OvertimeHybrid WFH after onboarding#MH555LocationIrvine, CASalary$55,000 - $65,000About the CompanyBowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.Location: Irvine, CAJob ID: BW2479Published Date: October 18, 2024