Location: Hiawatha,IA, USA
Overview
We're seeking an IT Technical Support Representative to join our team! As a member of the IT Service Center team, the Technical Support Representative is responsible for first-line IT support for all UnityPoint Health regions. This position works closely with UnityPoint Health employees to understand and resolve their IT technical service needs and/or communicate the service need to 2nd level support or management when further troubleshooting is required.
Hours: Shift Monday-Friday, 12:30 pm-9:00 pm
Location: Remote with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.
* Commitment to our Team - For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
* Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
* Benefits - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.
* Diversity, Equity and Inclusion Commitment - We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
* Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
* Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.
Visit to hear more from our team members about why UnityPoint Health is a great place to work.
Responsibilities
What You'll Do:
* Works collaboratively with other UnityPoint Health IT team members to assist in problem resolution and optimal application functionality.
* Builds team morale by creating and maintaining effective working relationships while communicating openly, honestly and professionally with co-workers.
* Provides phone coverage for essential business needs identified by management.
* Provides front line technical phone support for system applications and hardware when our customer's service needs arise.
* Facilitates communication around outages when needed.
* Utilizes problem tracking tool to notate issues and sufficient resources to assist users as needed.
Qualifications
What You'll Need:
Education:
Minimum two year degree in computer science or equivalent work experience accepted only if previous experience applies to the position.
Experience:
Minimum two years of experience in call center, technology field, or healthcare industry.
Knowledge/Skills/Abilities:
Working knowledge of various hardware devices and operating systems.
General knowledge of Microsoft products.
Communicates effectively both verbally and non-verbally.
Aptitude to multitask with multiple systems while effectively communicating with customer.
Excellent typing and notation skills.
* Remote: Yes;
* Area of Interest: Information Systems & Technical Support;
* FTE/Hours per pay period: 1.0;
* Department: Service Center;
* Shift: Monday-Friday 12:30 pm-9:00 pm;
* Job ID: 155065;