IT Helpdesk Specialist
: Job Details :

• Client (industry): IT Services
• Working Location: Work at customers office locations in metropolitan New York or hybrid
• Working hours: 9am - 5pm
• Employment Type: Non-Exempt Employee ?
• Salary : $20 /per hour

CLASSIFICATION:

PRIMARY RESPONSIBILITIES:

Provide technical support to client users as an IT Support member

Provide and manage client IT support operation related document

Understand and follow clients request and instruction

ESSENTIAL FUNCTIONS:

Provide the support service at the service operation time, which is instructed by the client and/or company management

Be stand by at the client operation site before the service operation time start

Be at the client operation site with the cloths, which was instructed by the client and/or company management

Have a proactive communication with client and company management

Understand requirements and instruction/company management and provide the service based on the requirements and instructions, including BYOD

Read and understand any company provided documents and training

Submit company required report, attendance for requested meeting, training course

Mentor and train new team members if necessary

Follow team managers request/instruction to operate IT operation support team

QUALIFICATIONS AND REQUIREMENTS: ?

Very flexible mindset & challenging personality against sudden big change of request/workflow/rules/responsibility range/environment

Toughness & strong motivation to complete heavy workload

Strong motivation to reach out goals

3 years experience of user operation support

Strong attention to details with the ability to troubleshoot issues and provide resolution

SKILLS: ??

Team-oriented personality

Excellent English writing and speaking skills

Excellent communication skills

Windows based LAN/WAN/Remote Access Support Experience

Extensive knowledge of various business software; Windows OS, Office Suites, Adobe Acrobat, WebEx

Manage and troubleshooting experience of; iOS-based devices, Conference System, MS Surface, and HP laptop

Microsoft Office (Outlook/Word/Excel/PowerPoint)

WORK ENVIRONMENT:Work at customers office locations in metropolitan New York or hybridPHYSICAL DEMANDS:Hold and carry item, which is 20lbs.TRAVEL:I can go to both domestic and international business travel, and work after business hours including the weekend and national holidays if required.

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