Location: Raleigh,NC, USA
Are you a people person with experience in I T help desk support? Do you want to make a difference and be part of the solution? Are you passionate about assisting customers during their most critical moments? If so, we may have the perfect role for you! Hanbury, an Architectural firm headquartered in Norfolk, Virginia, is looking for a talented I T Helpdesk Specialist to work with our teams in the Raleigh, N C office and remotely across 8 office locations. As an I T Helpdesk Specialist, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. Work Location: On-site, Raleigh, North Carolina office Hours: Full-timeResponsibilities Responsible for fulfilling direct desk-side and remote support to staff, troubleshooting and repairing I T devices. Properly troubleshoot and resolve user computer issues including hardware and software-related concerns Manage the resolution of customer tickets according to established Service Level Requirements ( S L Rs) Ensure customer requirements and guidelines are identified and completed in a timely manner. Assist other teams to troubleshoot and resolve local and network issues. Have core networking knowledge and experience to diagnose and resolve layer 1 network connection issues (i.e. activation and configuration)Basic Qualifications Associate degree3+ years of hands-on I T systems in a commercial production environment3+ years of experience installing and troubleshooting Microsoft products including, but not limited to: Windows 10/11, Office 365, Project and Teams, all within an Active Directory Environment3+ years of experience with networking concepts such as D N S, D H C P, S S L, and T C P/ I P3+ years of experience in P C repair, troubleshooting and deployment3+ years of experience with client, server, and network service delivery Excellent written and verbal communication skills Ability to explain complex I T concepts in simple terms Ability to set goals and work independently Maintain knowledge of complex industry trends Moving up to 49 lbs as well as standing and walking during shifts lasting up to 12 hours Traveling up to 10% of the time Friendly customer service attitude working with others Preferred Qualifications Bachelor's degree3+ years of experience with Microsoft Azure3+ years of experience installing, troubleshooting and maintaining a Cisco network environment5+ years of experience with V M Ware E S X I and/or V M Ware Horizon Experience installing and troubleshooting Autodesk products including, but not limited to: Auto C A D, Revit, B I M360 Ability to manage high priority projects Ability to obtain industry recognized certificates as needed Strong desire to understand workflows associated with an Architectural and Design firm and develop solutions to enhance their workHanbury is a firm that encourages personal growth and offers competitive salary and benefits packages. E O E. Job Type: Full-time Benefits: 401(k)401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Vision insurance Schedule: 8-hour shift Monday to Friday On call All your information will be kept confidential according to E E O guidelines. Pando Logic. Category: Technology, Keywords: Help Desk Specialist