IT Helpdesk Support Specialist
: Job Details :

Why You'll Love This Job:As part of the Team, you will play an integral part in our mission to support the supply chains that connect the world. Impact: Contribute to meaningful projects that make a difference in the global supply chain.Growth: Take advantage of professional development opportunities and grow your career with us.Culture: Be part of a supportive, innovative, and diverse team where your ideas are valued.Benefits: Enjoy a comprehensive benefits package.What You'll Do:As an IT Helpdesk Support Specialist you'll provide essential support to users, solve technical problems, and ensure smooth operations across our workstations. Assist with a variety of tasks, including and not limited to: Imaging, maintenance, and deployment of workstations (including peripherals).Perform approved software installations and upgrades.Backup job verification.Monitor our ITSupport inbox and phone calls: Document requests and problems in our Helpdesk ticketing system.Troubleshoot issues.Ensure resolution in a timely manner.Escalate issues to the Lead Support Specialist as needed.Ensure all user workstations are secure, up to date with antivirus software, and patched with the latest updates.Ability to assist in incident response as well as follow up on workstations identified with security vulnerabilities.Assist with administrative tasks like user setup, mobile device deployment and configuration.Submit a daily recap report and contribute to daily team meetings.Complete office audits to ensure workstations meet company standards.Ability to work on special projects assigned by management.Provide feedback on recurring issues, suggest ways to improve processes, and identify potential security risks.What We're Looking For: High School diploma or equivalent.IT Certification(s) a plus.Minimum 2 - maximum 4 years of IT Help Desk experienceKnowledge of Windows 11, Active Directory, Microsoft Office 365Experience with Jira Service Management, Azure and SCCM a plus.Excellent verbal and written communication skills.Strong troubleshooting skills.Ability to work in a team environment.Knowledge of hardware installation and configuration of laptops and desktopsAvailable to provide Holiday coverage and additional coverage when needed for shifts.Able to lift 50 lbs.Must be at a commutable distance (within 50 miles) to the NY office.Applicants must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.You'll Succeed Here If You Are: Aligned to company values which includes Integrity, Reliability, Creativity, Excellence, Teamwork and Long-term view.Committed to providing service excellence to internal and/or external clients and customers.Conscientious, consistent, and demonstrate strong attention to detail.An active listener who strives to communicate openly, honestly, and respectfully with a diverse set of individuals.Skilled at applying company's IT policies, processes, and procedures to ensure that quality support and services are provided.Driven and willing to grow and develop, consistently exhibiting the ability and desire to learn new skills relating to computing infrastructure, prioritize tasks and system development, and ensure that IT infrastructure capacity remains up to date.