Location: Hutchinson,KS, USA
RESPONSIBILITIES:
Provide technical support to HutchCC students, faculty, and staff. Junior and Senior designations will be applied to the job title where appropriate to skill level and experience.
Essential:
* Enter and update tickets in the ITS support call processing
* Act as part of the ITS support
* Help maintain HutchCC information
* Arrive on time for work, attend work regularly, and successfully perform the responsibilities of the position.
* Comply with HutchCC policies, procedures, and practices.
Secondary:
* Perform other responsibilities as assigned by the Technical Support Manger.
QUALIFICATIONS:
* Strong customer service and communication skills
* Information technology support experience
* Phone support experience and troubleshooting skills are
* Energetic, self-motivated personality is
* Experience with a variety of web browsers
* Preference given to applicants with Windows, Mac, and OpenVMS
* Physical activities will include lifting up to 50 pounds, walking, bending, stooping, reaching, pushing/pulling, carrying, etc.; visual acuity to view a computer terminal; use appropriate judgment and apply tact and courtesy in difficult situations; ability to understand words and respond effectively and appropriately. Heavy, indoor/outdoor work environment.
* Mental requirements include the ability to learn and comprehend basic instructions about the position.
* Physical and mental qualifications must be performed with or without a reasonable accommodation.
* The qualifications listed are guidelines for selection purposes; alternative qualifications may be substituted if sufficient to perform the duties.
HOURLY WAGE and STATUS:
The hourly rate of pay is commensurate with qualifications as determined by HutchCC administration. This full-time support staff position is 12 months annual, benefit eligible, at-will, and non-exempt.