Posting Information Posting Number PG193756EPInternal Recruitment NoWorking Title IT Implementation SpecialistAnticipated Hiring Range $70,949 to $75,000Work Schedule Monday - Friday, business hoursJob Location Raleigh, NCDepartment Education Information Technology (EdIT)About the Department About the NC State College of Education As one of the nation's top-ranked public colleges of education, NC State's College of Education leads the way in North Carolina in preparing extraordinary educators, conducting transformational research, and engaging communities where they are to improve the educational outcomes of all learners and advance the greater good. The college's faculty are widely-recognized thought-leaders who use their research to transform the practice of teaching, learning, and leading. They have particular strengths in improving technology-enhanced learning and teaching; fostering community-based learning and PK-16 partnerships; increasing diversity, equity, and inclusion in education; and innovating leadership and workforce development, educational policy, and evaluation. About two-thirds of the faculty are grant active. They are engaged in over 200 active projects totaling more than $125 million, making them the most productive in terms of research activity compared with other colleges of education in North Carolina and among the Top 5% in the nation. In FY23, the college's research expenditures exceeded $14 million. The college has over 1,600 students studying across five graduate certificates, seven undergraduate majors, two undergraduate minors, 13 master's degrees, three Ph.D., and two Ed.D. programs housed in three academic departments: Educational Leadership, Policy, and Human Development; Science, Technology, Engineering, and Mathematics Education; and Teacher Education and Learning Sciences, with approximately 130 tenure-track and professional-track faculty, 110 support and professional staff, and about 160 graduate and teaching assistants. The College of Education is also home to the Belk Center for Community College Leadership and Research and the Friday Institute for Educational Innovation. The college has over 18000 living alumni, with over 6,000 working in public schools in North Carolina. Those who are teachers rate the highest in effectiveness on surveys of school employers in North Carolina. NC State promotes an integrated approach to problem solving that transforms lives and provides leadership for social, economic, and technological development across North Carolina and around the world. NC State's land grant mission of teaching, research and service is dedicated to the service of North Carolina and its people. Applicants are encouraged to review the institution's mission, vision and strategic plan, and consider how their background, interest and experience would enable them to support the university. About the College of Education Information Technology (EdIT) The College of Education Information Technology department (EdIT), under the College of Education's Dean's Office, supports and maintains the technological infrastructure of the College in coordination with appropriate campus entities.Essential Job Duties The IT Implementation Specialist provides all tiers of IT support to NC State College of Education and Department of Psychology customers. This involves desk side, phone and occasional remote user support for all enterprise related software and systems. This includes other end-user support duties as assigned. The IT Implementation Specialist is a member of the Education Information Technology (EdIT) team. As the key departmental resource for Apple and Windows systems, they will provide technical consultations on simple installation and maintenance to highly complex projects. They provide expertise on all computing platform issues and create solutions for all tiers of technology problems or needs. This position will conduct specialized work in developing and supporting college faculty, staff and students computing environments, including using endpoint management tools to configure devices; optimizing systems performance; troubleshooting issues as necessary; diagnosing systems problems; and identifying technical trends in problem identification and resolutions. The position is collaboratively responsible for planning, communicating, testing, and implementing system upgrades and policy rollouts. This role is key in developing strategic solutions that improve operational performance and efficiency for computing environments and educational technologies across the college. This includes endpoint security configuration and compliance, hardware and asset inventory control, software end-user licensing agreements (EULA) and management. They are responsible for gathering client needs, proposing innovative solutions, and ultimately ensuring that clients are satisfied with software, hardware, and technology services delivered. The IT Implementation Specialist will collaboratively develop, establish, and work within Information Technology Infrastructure processes and procedures to deliver exceptional IT services to the college faculty, staff and students. The IT Implementation Specialist is an active campus IT community member and is expected to develop strong relationships with other college IT groups and committees to ensure the best tools, policies and procedures are in place to support the College of Education constituency.Other Responsibilities
- Other duties as assigned.
Qualifications Minimum Education and Experience
- Associate's degree in Computer Science, Information Technology, or related discipline and 5-7 years of experience providing information technology support OR
- Bachelor's degree and 3-5 years of experience providing information technology support OR
- An equivalent combination of training and experience.
Other Required Qualifications
- Recent end-user, deskside technical support experience.
- Excellent customer service skills, including the ability to communicate with users of all technical ability levels face-to-face, via telephone or in written form.
- Strong support experience with configuration management technologies and tools (specifically JAMF, Active Directory, and System Center Configuration Manager)
- Strong usage and support experience with Google Enterprise Workspace
- Strong knowledge of Mac OS and IOS desktop support and management
- Substantial support knowledge of Microsoft Windows 10 desktop and Office support (Word, Excel, PowerPoint).
- Ability to engage and master new skills quickly and without direct supervision
- Ability to combine technical knowledge with an understanding of customer expectations to offer creative customer solutions to complex problems in a practical, timely and efficient manner.
- Willingness and experience implementing and supporting specialty hardware, software applications and special projects.
Preferred Qualifications
- ITIL Foundations certified
- JAMF Certified
- Experience with Windows Deployment Services and System Center Configuration Manager application development and deployment
- Experience with data security and storage, including data management plans and data use agreements
Required License(s) or Certification(s) N/AValid NC Driver's License required NoCommercial Driver's License required NoRecruitment Dates and Special Instructions Job Open Date 10/28/2024Anticipated Close Date Open until filledSpecial Instructions to Applicants Applicant required documents: Cover Letter, Resume, and Contact Information for at least three Professional References.Position Details Position Number 00060894Position Type EHRA Non-FacultyFull Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0Appointment 12 Month RecurringMandatory Designation - Adverse Weather Non Mandatory - Adverse WeatherMandatory Designation - Emergency Events Non Mandatory - Emergency EventDepartment ID 130101 - College Of EducationAA/EEO NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-###-#### to speak with a representative at the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) ###-#### or ...@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.